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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198204079
Report Date: 09/01/2026
Date Signed: 09/01/2026 03:49:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/27/2026 and conducted by Evaluator Zina Brown
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260827162957
FACILITY NAME:SPRING SENIOR ASSISTED LIVINGFACILITY NUMBER:
198204079
ADMINISTRATOR:MONNIECE BOATWRIGHTFACILITY TYPE:
740
ADDRESS:20900 EARL STREETTELEPHONE:
(310) 370-3594
CITY:TORRANCESTATE: CAZIP CODE:
90503
CAPACITY:51CENSUS: 38DATE:
09/01/2026
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Monniece Boatwright (Administrator)TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff does not ensure facility is kept at a cool temperature for all residents in care
INVESTIGATION FINDINGS:
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On 09/01/2026 at 8:20am the Department conducted an initial visit at the facility listed above to deliver the investigation findings. The Department met with Monniece Boatwright (Administrator) and explained the purpose of the visit.

The investigation consisted of the following:
On 09/01/2026, the Department conducted interviews with Administrator (A1), 6 Staff (S1 - S6) and 9 Resident (R1 - R9) between the hours of 9:12am - 11:42am. The Department requested and obtained the following documentation such as Staff Roster (dated 08/25/2026), Resident Roster (dated 08/27/2026), Sol Air Conditioning & Heating, Inc HVAC Service Order Invoice (dated 08/29/2026), and Temperatures June 2026 - August 2026 and Unusual Serious Incident Report (dated 09/01/2026).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 11-AS-20260827162957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SPRING SENIOR ASSISTED LIVING
FACILITY NUMBER: 198204079
VISIT DATE: 09/01/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Staff does not ensure facility is kept at a cool temperature for all residents in care
It was alleged that residents on the second floor experienced excessively hot conditions inside the facility due to problems with the air-conditioning system, resulting in little to no air flow from the vents and reliance on large fans that only circulated warm air.

On 09/01/2026, between the hours of 9:30am - 9:47am, the Department interviewed the Administrator (A1) in regards to the allegation. A1 confirmed the allegation. A1 stated in the beginning of August 2026 is when it was discovered that there was an issues with the air-conditioning on the 2nd floor. Immediately maintenance was informed by the Administrator (A1). A1 then contacted the higher ups who then had a reached out to vendor (contractor) come out to the facility and was able to discover it was a mini spit issue. The parts had to be ordered first in order to correct the issues with the AC and as a result the facility purchased 4 fan which were put in place on the 2nd floor of the hallway. SolAir came out the facility about 5 times which was a two man job to correct the issue. A1 also mentioned educating the staff and residents to keep their personal room doors closed to avoid the heat from coming into the resident room. Also A1 informed nutritionist and the medtech to make the resident stay hydrated. A1 stated not being specifically being made aware by the residents of no air flow from the vents.

On 09/01/2026, between the hours of 9:12am - 11:42am, the Department interviewed 6 Staff (S1 - S6) in regards to the allegation. 6 out of 6 staff confirmed the allegation. The staff expressed that since August 2026, that some of the residents who reside on the second floor complained about the there was an issue with air-conditioning unit which was communicated to the administrator and maintenance who then contacted contractors to come out to the facility to correct the issue. Although some of the staff expressed it was very hot throughout the second floor of the hallway, the some of the resident did not communicate that there was no air blowing from the vents. In the meantime, fans were put in place throughout the hallway on the second floor while contractors were actively in the process to correct the air conditioning unit.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 11-AS-20260827162957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SPRING SENIOR ASSISTED LIVING
FACILITY NUMBER: 198204079
VISIT DATE: 09/01/2026
NARRATIVE
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On 09/01/2026, between the hours of 9:56am - 10:49am, the Department interviewed 9 Residents (R1 - R9) in regards to the allegation.

2 out of 9 residents confirmed the allegation. R1 explained that the room was hot and that the vents were not blowing air, and reported feeling uncomfortable until repairs were completed. R3 indicated that the air-conditioning was broken for several days and that the heat caused discomfort, and explained that a temporary room change occurred until repairs were finished.

3 out of 9 residents denied the allegation. R2 and R4 expressed that the room was cool and that air-conditioning was consistently available in their own room, and mentioned that hallway heat did not cause discomfort. R8 reported that the room and hallway were not hot and that the vents were blowing air, and explained that hallway fans kept the area cool.

4 out of 9 residents did not confirm nor deny the allegation. R5 indicated that the room was cool and that hallways were avoided, and explained that personal air-conditioning adjustments were made. R6 expressed that the room was cool and that hallway heat did not cause discomfort, and mentioned that no assistance was needed. R7 explained that the air-conditioning was not working at one point but did not report heat discomfort, and indicated that hallway conditions were unknown. R9 mentioned that room temperature could not be recalled and that the vents were blowing air, and explained that heat did not cause discomfort.

On 09/01/2026, at 10:44am - 10:55am, the Department conducted a tour of the second-floor hallway and observed fans placed throughout the hallway, and the hallway was at a regular room temperature. The Department also entered several resident rooms on the second floor and observed that the rooms were at a cool temperature. The air-conditioning units were working when in use by the resident, and rooms without active air-conditioning use were at a regular room temperature.

On 09/01/2026 between the hours of 1:00pm - 2:00pm the Department conducted a records review and observed the following: the LIC 624 Unusual Incident Report (dated 09/01/2026) indicated that on 08/28/2026 the Long-Term Care Ombudsman visited the facility regarding concerns about the second floor air conditioning system.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 11-AS-20260827162957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SPRING SENIOR ASSISTED LIVING
FACILITY NUMBER: 198204079
VISIT DATE: 09/01/2026
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The report states that the issue was identified on 08/01/2026, the HVAC vendor (SolAir) was contacted immediately, and temporary cooling measures were implemented by placing two fans in the hallway on 08/01 and two additional fans on 08/05. The LIC 624 further documents that the HVAC vendor inspected the system on 08/05 and 08/06, determined that mini split replacements were needed, ordered parts, and completed repairs through multiple service visits between 08/19 and 08/31.
The report also notes that the Ombudsman acknowledged the facility was actively working to resolve the issue. HVAC service documentation corroborates that repairs required multiple visits and replacement parts. The TELS maintenance logs for June through August 2026 reflect routine hot water temperature checks but do not contain any information related to indoor cooling, HVAC performance, or ambient temperature monitoring for the second-floor hallway. No records were provided showing temperature logs or monitoring of hallway heat levels during the period of AC malfunction. The records confirm that the second-floor hallway AC system was nonfunctional for most of August 2026 and that temporary cooling measures were used while awaiting repairs. The records support that the facility experienced prolonged cooling issues affecting the second-floor hallway area and do not demonstrate that the facility maintained cool temperatures in all resident accessible areas during the period of malfunction.

Overall, although the second floor air conditioning system experienced a malfunction during August 2026, the facility implemented corrective actions during the period of repair such as residents who experienced heat were relocated to rooms with functioning air conditioning units, and fans were purchased and placed in the second floor hallway and or place in resident room upon request while parts were ordered and repairs were being completed.

Unsubstantiated: Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Monniece Boatwright (Administrator) and a copy of this report was provided
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Zina Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4