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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198204399
Report Date: 09/16/2026
Date Signed: 09/16/2026 04:58:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Socorro Leandro
COMPLAINT CONTROL NUMBER: 11-AS-20260130115423
FACILITY NAME:VILLA REDONDO CARE HOMEFACILITY NUMBER:
198204399
ADMINISTRATOR:MARIA BRAVOFACILITY TYPE:
740
ADDRESS:237 REDONDO AVENUETELEPHONE:
(562) 434-9931
CITY:LONG BEACHSTATE: CAZIP CODE:
90803
CAPACITY:80CENSUS: 56DATE:
09/16/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Administrator - Jesus ChavezTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff are not providing adequate food service to residents
Staff are not allowing resident's POA to visit
Staff are not answering the facility phone
INVESTIGATION FINDINGS:
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On 09/16/2026, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced subsequent complaint investigation visit regarding the allegations listed above. LPA met with the Administrator, Jesus Chavez, and the purpose of the visit was explained. LPA was granted entry to the facility.

Investigation consisted of the following:

On 02/05/2026, Staff 1 (S1) to Staff 7 (S7) were interviewed and facility records were gathered. On 09/16/2026, records were reviewed, interviews and observations were conducted. Interviews conducted consisted of Resident 1 (R1) to Resident 7 (R7). Lunchtime was observed. Records reviewed consisted of Resident Rosters, Employee Rosters, Meal Menus from 10/09/2025 to 01/31/2026, and Resident 1’s (R1) records.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 11-AS-20260130115423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA REDONDO CARE HOME
FACILITY NUMBER: 198204399
VISIT DATE: 09/16/2026
NARRATIVE
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Investigation revealed the following:

Allegation: “Staff are not providing adequate food service to residents”, it is being alleged that the facility is providing small food portions to residents in care. Interviews conducted with S1 to S7 revealed the following: 7 out of 7 staff denied the allegation. Interviews conducted with R1 to R7 revealed the following: 7 out of 7 residents denied the allegation, furthermore, residents indicated that if they request a second plate of food, they will receive it. Records reviewed of Meal Menus from 10/09/2025 to 01/31/2026 revealed the following: The facility provides residents with well balanced meals for breakfast, lunch, and dinner (meals included protein, vegetables, and carbohydrates). On 09/16/2026 at approximately 11:55 AM to approximately 12:30 PM lunchtime was observed and the following was revealed: The meal included - a cup of water, juice, and coffee; the main dish was composed of mixed vegetables, mashed potatoes, and beef stew; dessert was an option of yogurt, gelatin, or grapes. The portions were of an adult portion (the main dish was filled with food with no empty spaces). Residents who requested seconds, an alternative meal, requested certain items to be removed and/or added from their meal, were granted their request by staff. Residents who required a specialty diet were provided with an altered meal (e.g. chopped meal, thickened meal, etc.). Residents who required assistance with feeding were assisted by staff. Unsubstantiated: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: “Staff are not allowing resident's POA to visit”, it is being alleged that R1’s Power of Attorney [(POA) Witness 1 (W1)] is not allowed to visit R1 in the facility. Interviews conducted with S1 to S7 revealed the following: 7 out of 7 staff denied the allegation, moreover, staff indicated that they have witnessed W1 in the facility visiting R1 and taking R1 out in the community. Interviews conducted with R1 to R7 revealed the following: 7 out of 7 residents denied the allegation, moreover, R1 indicated that W1 visits them twice to three times a week, additionally, R1 stated that R1 takes them out in the community usually from 9:00 AM to 4:00 PM. On 05/28/2026 at approximately 10:00 AM, W1 was observed in the facility picking up R1. On 09/16/2026, W1 was observed visiting R1 in the facility. Unsubstantiated: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 11-AS-20260130115423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA REDONDO CARE HOME
FACILITY NUMBER: 198204399
VISIT DATE: 09/16/2026
NARRATIVE
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Allegation: “Staff are not answering the facility phone.” Interviews conducted with S1 to S7 revealed the following: 7 out of 7 staff denied the allegation. Interviews conducted with R1 to R7 revealed the following: 7 out of 7 residents denied the allegation, furthermore, residents indicated that they have received phone calls from the facility phone. On 09/16/2026, the receptionist was observed answering facility phone calls. Record review of the facility's Normal Business Hours revealed the following: business hours range from Monday to Friday from 10:00 AM to 4:00 PM, Saturday and Sunday are by appointment. Unsubstantiated: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was left with the Administrator, Jesus Chavez.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4