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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 07/28/2026
Date Signed: 07/28/2026 04:07:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2026 and conducted by Evaluator Felisa Shirley
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260622101616
FACILITY NAME:BRITTANY HOUSEFACILITY NUMBER:
198320417
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:5401 E CENTRALIA STTELEPHONE:
(562) 421-4717
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:170CENSUS: 113DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
08:22 AM
MET WITH:Executive Director, Esperanza NaaktgeborenTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff do not ensure resident’s toileting needs are being met
Staff do not ensure residents rooms are clean and sanitary
INVESTIGATION FINDINGS:
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On 7/28/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Administrator, Esperanza Naaktgeboren and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.

The investigation consisted of the following:
On 6/23/26 LPA Shirley reviewed copies of the following records: Staff and Resident Roster, Admission Agreement, Identification an Emergency Information, Medical Assessment for Residential Care facilities for the Elderly, Resident Assessment, Service Plan, Shower Schedule, Activity Calendars, and Housekeeping, Laundry and Janitor Schedule for June. LPA Felisa Shirley conducted a tour of the facility. LPA Shirley interviewed Staff 1 – Staff 5 (S1 – S5), S6 explained Housekeeping, Laundry and Janitor schedule. LPA Shirley also interviewed Resident 1 – Resident 5 (R1-R5).

Con'd on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20260622101616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 07/28/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Staff do not ensure resident’s toileting needs are being met

A family member stated that they found a urine sample and would find dirty diapers in R1’s dresser drawer. The family member has expressed concerns that the resident is not consistently receiving adequate assistance with diapering. Per interview on 7/28/26 with the Caregiver Supervisor S2, residents with incontinence care needs identified in their care plans are provided incontinence care and checked for changing at least every two hours, or more frequently as needed. S2 also stated that it is possible that R1 read the sign posted in her room stating, “Attention All Employees: Please do not dispose of soiled diapers in the bathroom trash cans.” Based on this, S2 believe the R1 may be changing their own pull-up and placing the soiled pull-up in the drawer instead of disposing of it appropriately. Per interviews with S1-S5 on 7/28/26, soiled diapers are disposed of in the trash bins.

LPA interviewed staff 1 – staff 5 (S1 – S5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed resident 1 – resident 5(R1 – R5). Of those who interviewed 3 out of 5 denied the allegation. Two residents stated that they go to the bathroom on their own.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff do not ensure resident’s toileting needs are being met,” therefore, the allegation is unsubstantiated.

Allegation: Staff do not ensure residents rooms are clean and sanitary

It is being reported that a family member visited R1 and observed a sign in the bathroom for facility staff stating, “Please do not dispose of soiled diapers in the bathroom trashcans because families are complaining of the smell.” Per interview with S1 and S2 on 7/28/26, the caregivers carry disposable trash bags with them as the change the residents. Caregivers dispose of diapers in the trash bags and the trash bags are then taken to the big trash bins. On 7/28/26, LPA Shirley reviewed the House Keeping, Laundry and Janitors schedule for June 2026. The Housekeeping schedule begins at 6:30am thru 3pm, Monday thru Friday. On 7/28/26, the Maintenance Assistant stated that the schedule is the same for the weekends. Per interview on 7/28/26, S6 stated that all rooms are cleaned daily. On 7/28/26, LPA Shirley conducted a tour of this facility and went to R1’s room and observed that the room was clean.

Con'd on 9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20260622101616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 07/28/2026
NARRATIVE
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LPA interviewed staff 1 – staff 5 (S-1 – S-5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed resident 1 – resident 5 (R1 – R5). Of those who interviewed 4 out of 5 denied the allegation. One resident stated that she hadn’t noticed.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff do not ensure residents rooms are clean and sanitary,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Executive Director, Esperanza Naaktgeboren.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3