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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320431
Report Date: 07/02/2026
Date Signed: 07/02/2026 04:24:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Mario Leon
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260626163914
FACILITY NAME:IVY PARK AT PALOS VERDESFACILITY NUMBER:
198320431
ADMINISTRATOR:JOE SALDANAFACILITY TYPE:
740
ADDRESS:25535 HAWTHORNE BLVD.TELEPHONE:
(310) 377-7425
CITY:TORRANCESTATE: CAZIP CODE:
90505
CAPACITY:115CENSUS: 86DATE:
07/02/2026
UNANNOUNCEDTIME BEGAN:
08:08 AM
MET WITH:Brenda Myers - Executive DirectorTIME COMPLETED:
04:39 PM
ALLEGATION(S):
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Staff lock residents in their rooms.
Staff interfere with resident's private visitations.
Staff do not provided activities.
INVESTIGATION FINDINGS:
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On 07/02/26 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. California Department of Social Services (CDSS) was met by staff one, Brenda Myers - Executive director (S1), and the purpose of the visit was explained. S1 and LPA toured the facility.
The investigation consisted of the following:
On 07/02/26, around 8:00AM, CDSS requested and reviewed facility documents, listed as follows: resident roster (dated 07/02/26), staff roster (dated 07/02/26), facilities' house rules, facilities' activity schedule for today as well as a monthly calendar (dated 07/02/26 and July 2026, respectively) and CDSS toured the facility. Between 09:00AM and 3:30PM, LPA interviewed eight (8) out of eighty-six (86) residents and four (4) out of ninety-three (93) staff.

Report continues, please see LIC9099-C.

Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20260626163914
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: IVY PARK AT PALOS VERDES
FACILITY NUMBER: 198320431
VISIT DATE: 07/02/2026
NARRATIVE
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The investigation revealed the following:

Regarding the allegation “Staff lock residents in their rooms.”, it is being alleged that the only way to access the room is with a key held by facility caregivers. Record reviews revealed that, within house rules, "Always lock your door when you leave your apartment. For safety and security reasons, additional locks or chains are not permitted on any apartment doors. Please do not block your door from the inside.". CDSS observed that when a door is locked, the lock is automatically opened from within when the handle is turned. Interviews revealed that seven (7) out of eight (8) residents and all four (4) staff have denied the allegation has taken place. Based on record reviews, CDSS observation and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.

Regarding the allegation “Staff interfere with resident's private visitations.”, it is being alleged that 1:1 companions are no longer allowed to meaningfully interact with the residents. CDSS observation revealed that 1:1 companions are with their residents during the day. Interviews revealed that all eight (8) residents and all four (4) staff have denied the allegation has taken place. Based on CDSS observation and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.

Regarding the allegation “Staff do not provided activities.”, it is being alleged that there is a lack of adequate activities for residents. Record reviews revealed that there are ample activities throughout the day, both in Assisted Living and Evergreen (memory care). There is a daily chronicle and a monthly schedule for residents to review. CDSS observation revealed there were activities throughout the day. Interviews revealed that all eight (8) residents and all four (4) staff have not agreed that the allegation has taken place. Based on record reviews, CDSS observation and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.


There have been zero (0) deficiencies during today's visit.
An exit interview was held with Brenda Myers - Executive director and a copy of this report has been provided.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2