198320629-7-10-2026-11-AS-PMAA-DW8UZR-20260722160159

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320629
Report Date: 07/10/2026
Date Signed: 07/10/2026 03:57:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2026 and conducted by Evaluator Ernand Dabuet

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260706152537

FACILITY NAME:	ARGENTO WESTCHESTER		FACILITY NUMBER:	198320629
ADMINISTRATOR:	SHIRE, ASHLEY		FACILITY TYPE:	740
ADDRESS:	7501 OSAGE AVE		TELEPHONE:	(424) 262-8968
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90045
CAPACITY:	88	CENSUS: 62	DATE:	07/10/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Ashley Shire		TIME COMPLETED:	02:59 PM

ALLEGATION(S):

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Facility administrator is unqualified.

INVESTIGATION FINDINGS:

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On July 10, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Ernand Dabuet, an unannounced complaint visit. Ashley Shire, Executive Director, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegation mentioned above.

The investigation included interviews, record reviews, and a tour of the facility. Interviews were conducted with staff members Staff #1 - Staff #6 (S1-S6) and Witness #1 (W1). The Department reviewed several documents, including the Facility Resident Roster (dated 07/02/26), Personnel Report LIC 500 (dated 07/07/26), (S1’s) Resume, Personnel Record LIC 501 (dated 01/01/26), State of California CDSS Community Care Licensing Division RCFE Administrator Certificate Program #607339540, CPR/First Aid #E57578C5, Criminal Record Statement LI 508 (dated 11/20/25), Emergency Disaster Plan for RCFE (dated 01/01/25), RCFE Medical Relias Training, and other pertinent records associated with the complaint.
(Evaluation Report continues LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260706152537

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ARGENTO WESTCHESTER	FACILITY NUMBER: 198320629
	VISIT DATE: 07/10/2026

NARRATIVE

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INVESTIGATION REVEALED THE FOLLOWING:

ALLEGATION: Facility administrator is unqualified.

It is alleged that the facility Staff #1 (S1) is an unqualified administrator. It is reported that (S1) does not meet the requirements of an administrator for a Residential Care Facility for the Elderly (RCFE), lacking years of college, work experience, or equivalent education. Reports indicate that (S1) has no higher education credentials and only three years of experience as a salesperson. No further detailed information was provided.

On July 10, 2026, between 09:00 AM and 01:15 PM, the Department conducted interviews with staff members identified as Staff #1 through Staff #6 (S1-S6). Six (6) of the six (6) staff members were unable to support this claim. (S2-S6) asserted that (S1) fulfills all the essential duties and qualifications required for the role of Executive Director (administrator). Every staff member emphasized that (S1) possesses a deep understanding of regulatory requirements, is consistently present at the facility, takes responsibility, and provides valuable supervision and direction to the staff. Additionally, (S1) effectively addresses residents' needs while supporting staff in their roles.

(S1) claimed that (S1) meets all Administrator Qualifications for large Residential Care Facilities for the Elderly (RCFE). (S1) has not only fulfilled the minimum age criteria but also possesses the necessary educational background. (S1) has completed the 80-hour Initial Certification Training (ICTP) and passed the (RCFE) Administrator Examination. Additionally, (S1) has obtained the required criminal clearance and over three years of management experience in licensed (RCFE) facilities, showing a strong dedication to high-quality care for older adults. (S1) held the positions of Sales and Marketing Director and interim Administrator in Training from 2021 to 2025. Before that, (S1) served as the Resident Engagement Manager from 2017 to 2021.

On July 10, 2026, between 10:51 AM and 11:00 AM, the Department interview witness member identified as Witness #1 (W1). (W1) verified that (S1) worked as a Resident Engagement Manager from 2017 through 2021.
(Evaluation Report continues LIC 9099-C)
This report serves as an amendment to clarify finding. It does not supersedes the complaint investigation findings reflected on report created on 07/10/26.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260706152537

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ARGENTO WESTCHESTER	FACILITY NUMBER: 198320629
	VISIT DATE: 07/10/2026

NARRATIVE

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The Department reviewed (S1's) service records that included: Personnel Record LIC 501 (dated 01/01/26), State of California CDSS Community Care Licensing Division RCFE Administrator Certificate Program (valid through 12/14/26), CPR/First Aid (valid through 04/25/27), Criminal Record Statement LIC 508 (dated 11/20/25), has a current California Department of Social Services Clearance Background (dated 01/20/26), Emergency Disaster Plan for RCFE (dated 01/01/25), Designation of Facility Responsibility LIC 308 (dated 12/26/25), Application for Community Care Facility or (RCFE) License LIC 200 (dated 12/08/25), Argento Westchester Job Description for Administrator/Executive Director (dated 01/04/26). In addition, a review of Relias In-Service Mandatory Training completion of 284 hours. Records show that (S1) meets the qualifications and duties outlined in Title 22 (87405) Administrator - Qualifications and Duties.

Based on the information gathered, there is not enough evidence to support the allegation mentioned above.

Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is Unsubstantiated.

No deficiencies cited.

An exit interview was conducted with ASHLEY SHIRE, and copies of the reports were provided.

This report serves as an amendment to clarify finding. It does not supersedes the complaint investigation findings reflected on report created on 07/10/26.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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