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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320629
Report Date: 08/24/2026
Date Signed: 08/24/2026 04:22:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2026 and conducted by Evaluator Felisa Shirley
COMPLAINT CONTROL NUMBER: 11-AS-20260817142410
FACILITY NAME:ARGENTO WESTCHESTERFACILITY NUMBER:
198320629
ADMINISTRATOR:SHIRE, ASHLEYFACILITY TYPE:
740
ADDRESS:7501 OSAGE AVETELEPHONE:
(424) 262-8968
CITY:LOS ANGELESSTATE: CAZIP CODE:
90045
CAPACITY:88CENSUS: 62DATE:
08/24/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Ashley Shire, Executive DirectorTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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Staff are not properly preventing recurring outbreak(s)
Staff are not provided with adequate PPE supplies
Staff are not properly trained.
INVESTIGATION FINDINGS:
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On 8/24/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Executive Director, Ashley Shire and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.

The investigation consisted of the following:
On 8/24/26 LPA Shirley reviewed copies of the following records: Staff and Resident Roster, R1 and R2 Physician Reports, R1 and R2 Testing Results, Infection Control Plan, Unusual incident/Injury Report, One-Time Onboard Training and Housekeeping Schedule. LPA Felisa Shirley conducted a tour of the facility. LPA Shirley interviewed Staff 1 – Staff 5 (S1 – S5), and Resident 2 – Resident 5 (R2-R5). R1 did not speak during interview.

Con'd on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20260817142410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: ARGENTO WESTCHESTER
FACILITY NUMBER: 198320629
VISIT DATE: 08/24/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Staff are not properly preventing recurring outbreak(s)

It is being alleged that in the last year there have been several scabies outbreaks. On 8/24/26, LPA Felisa Shirley conducted a review of current infection control practices and protocols which included isolation, appropriate hand hygiene, use of Personal Protective Equipment (PPE) when indicated, environmental cleaning and disinfection. During file review on 8/24/26, LPA Felisa Shirley observed an incident report indicating that one resident tested positive for scabies on 8/13/26. LPA Shirley also reviewed Test Details indicating R1’s skin biopsy noted scabies. Per interview on 8/24/26 with S1, Executive Director and a review of facility records, there had been only one reported case of scabies since 2025. LPA Shirley interviewed S5 on 8/24/26. Per interview, S5 stated maintenance wipes down surfaces, handrails, and disinfects the resident’s rooms first thing in the morning on a daily basis.

LPA interviewed staff 1 – staff 5 (S1 – S5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed resident 2 – resident 5 (R2 – R5). Of those who interviewed 4 out of 4 denied the allegation. R1 did not speak during the interview.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff are not properly preventing recurring outbreak(s),” therefore, the allegation is unsubstantiated.

Allegation: Staff are not provided with adequate PPE supplies

It is being alleged that staff does not have adequate Personal Protective Equipment (PPE). During the facility tour on 8/24/26, LPA Shirley observed the physical therapy room and noted numerous face shields, masks, gloves, shoe covers, gowns and hand sanitizer were readily available and accessible to staff for use in the event of an outbreak or an isolated case of infection. During interview with S4 on 8/24/26, staff indicated they were provided with and utilized appropriate PPE while providing treatment to R1 throughout the resident’s isolation period.

LPA interviewed staff 1 – staff 5 (S1 – S5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed resident 2 – resident 5(R2 – R5). Of those who interviewed 3 out of 4 denied the allegation. R1 did not speak during the interview. One resident confirmed the allegation

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff are not provided with adequate PPE supplies,” therefore, the allegation is unsubstantiated.

Con'd on 9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20260817142410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: ARGENTO WESTCHESTER
FACILITY NUMBER: 198320629
VISIT DATE: 08/24/2026
NARRATIVE
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Allegation: Staff are not properly trained.

It is being alleged that staff are not provided with proper training for situations such as an outbreak. On 8/24/26, LPA Shirley reviewed the one-time onboarding training provided to staff upon hire. The training includes two sections focused on outbreaks, “About Infection Control and Prevention” and the “Basics of Personal Protection Equipment (PPE).” These training components help ensure that staff are adequately prepared to follow appropriate infection control practices and properly utilize PPE in the event of an outbreak. Per interview with S5 on 8/24/26, staff are provided training through the Relias training program and in accordance with OSHA guidelines.

LPA interviewed staff 1 – staff 5 (S1 – S5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed resident 2 – resident 5 (R2 – R5). Of those who interviewed 4 out of 5 denied the allegation. R1 did not speak during the interview.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff are not properly trained,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Executive Director, Ashley Shire.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3