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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 09/01/2026
Date Signed: 09/01/2026 02:32:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2026 and conducted by Evaluator Raymond Comer
COMPLAINT CONTROL NUMBER: 31-AS-20260826134807
FACILITY NAME:SAVANT OF BURBANK EASTFACILITY NUMBER:
198603136
ADMINISTRATOR:VILLANUEVA,IMELDAFACILITY TYPE:
740
ADDRESS:1900 GRISMER AVETELEPHONE:
(818) 843-3141
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:100CENSUS: 90DATE:
09/01/2026
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Imelda Villanueva-Executive DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff do not ensure that resident's incontinence needs are met.
Staff do not assist resident with receiving phone calls.
INVESTIGATION FINDINGS:
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On 09/01/26, Licensing Program Analyst, (LPA) Raymond Comer, conducted an initial 10-day complaint visit to investigate the above allegation(s). LPA presented official CDSS identification badge, met with the Executive Director, and reason for the visit was disclosed.

At 8:30 am, LPA conducted a physical plant tour; no health and safety issues were observed.

To investigate the allegations, Between 8:55am and 9:30am, LPA obtained and reviewed Facility roster, Personnel roster, Resident#1s (R1's) Physician Report, Sevice Plan, and other pertinent documentation.
Between 9:50am and 11:00am, LPA interviewed the Executive Director, and three (3) staff. Between 11:15am, and 1:45pm, LPA interviewed nine (9) of of a total of ninety (90) residents.

[LIC9099C] Continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260826134807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF BURBANK EAST
FACILITY NUMBER: 198603136
VISIT DATE: 09/01/2026
NARRATIVE
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Allegation: Staff do not ensure that resident's incontinence needs are met.
Reporting Party (RP) alleges that staff do not provide R1 timely incontinence assistance.
LPA's interview with facility's Executive Director revealed the following: They refute the allegation, stating to LPA that R1 sustained an unwitnessed fall in early August 2026 and was sent to hospital for assessment/treatment. Upon R1's return to the facility, R1 receives intensive "Habilitation Hours" assistance from caregivers responding to residents on a 1-caregiver to 5-resident ratio. Executive Director stated that R1 is provided consistent and timely incontinence assistance by staff at least three (3) times daily, or more as needed. Staff check on R1 a minimum of every two hours to ensure R1's satisfactory health outcomes. Additionally facility has provided R1 with a walker, and wheelchair to enhance mobility, and that rehabilitation therapy (provided by Bonum Home Health) has recently begun for R1.
LPA's interviews with three (3) staff revealed the following: All staff refute the allegation, stating to LPA that R1 is provided timely and consistent incontinence assistance at least three (3) times daily, or more as needed.
LPA interviewed nine (9) out of ninety (90) residents, which revealed the following: All nine (9) out of nine (9) residents interviewed (including R1) stated they are satisfied with staff incontinence assistance and other ADL assistance and had no health/safety concerns.
LPA's records review of R1's file revealed the following: R1's physician's report (LIC 602) shows that R1 is challenged with schizophrenia, motor paralysis, and "refuses hygiene". Report shows that R1 lacks impulse control and exhibits aggressiveness by spreading feces on facility chairs. R1's service plan requires R1 to receive full staff assistance for bathing, dressing, toileting, and oral care.
During LPA's interview with R1, LPA observed the following: R1 was lying in his bed dressed appropriately and appeared comfortable. R1's room was clean and free of odor.

Based on LPA observations, and interview of records staff, and residents, there was not sufficient evidence to verify that staff are neglecting R1's needs for incontinence assistance. Therefore, the allegation is UNSUBSTANTIATED at this time.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260826134807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF BURBANK EAST
FACILITY NUMBER: 198603136
VISIT DATE: 09/01/2026
NARRATIVE
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Allegation: Staff do not ensure that resident receives phone calls. It is alleged that staff do not allow/provide assistance for R1 to receive phone calls from family members, nor respond to voice messages by R1's family members.

LPA's interview the Executive Director revealed the following: They refute the allegation, stating that R1's family members have been provided with work cell numbers to both Med-tech and Wellness director staff to assist in communicating with R1. Additionally, R1 with has been provided with a cellphone for them to communicate with anyone at will.
LPA's interviews with three (3) staff revealed the following: All staff refute the allegation, stating to LPA that when calls are received by the facility on R1's behalf, staff take the facility's cellphone to R1 to receive the those calls. Phone screen shots provided by staff show that R1 received both phone calls and text communication from family members.
LPA interviewed nine (9) out of ninety (90) residents, which revealed the following: All nine (9) out of nine (9) residents interviewed (including R1) stated they are satisfied with assistance and phone access provided by staff to residents.

Based on interviews with R1, other residents, and staff: this allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted; copy of this report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3