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32 | LPA reviewed video footage provided by Reporting Party (RP) of a social media platform on which Licensee’s family member appeared. In the video footage Licensee’s family member was heard by LPA to be describing an individual, however, LPA did not observe any resident during LPA’s visit to Ayanna Home Care that fit the description heard in the video. During LPA’s interview with Licensee’s family member it was revealed that this family member does participate in live stream social media platform panels. Per Licensee’s family member, topics of discussion on these panels are related to how to operate a business and to current events. Confidential and personal information of Ayanna Home Care residents is never discussed by Licensee’s family member during these panels or by Licensee’s family member on any other social media platform. Five ( 5) out five (5 )staff members at Ayanna Home Care including the Administrator, state residents’ private and confidential information is protected and only discussed by staff as it relates to providing resident care and is never shared on social media. Five(5) out of five (5) staff members including the Administrator state the Ayanna Home Care and its residents are not discussed or depicted in any way on staffs’ personal social media platforms. Five(5) out five(5) staff and Administrator deny being aware of Licensee's family member's activity on social media platforms. Five (5) out (5) staff including Administrator state staff are trained upon hire with regards to ensuring resident privacy is protected and personal rights. The three residents able to provide feedback to LPA regarding the allegation all state the staff protect resident's private and confidential information and do not release resident private and confidential information on social media platforms. The investigation did not reveal that a resident’s private, confidential information was shared on a social media platform by staff or Licensee’s family member. The investigation revealed that staff do ensure that resident’s privacy is protected.
Based on LPA interviews with staff, residents and Licensee’s family member and LPA’s observations there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted with Administrator Elba Rodriguez and a copy of this Licensing report was provided.
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