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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603715
Report Date: 08/18/2026
Date Signed: 08/18/2026 01:15:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Daniel Konishi
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260811081043
FACILITY NAME:IVY PARK AT SAN MARINOFACILITY NUMBER:
198603715
ADMINISTRATOR:SANCHEZ, KIMBERLYFACILITY TYPE:
740
ADDRESS:8332 HUNTINGTON DRIVETELEPHONE:
(626) 292-7800
CITY:SAN GABRIELSTATE: CAZIP CODE:
91775
CAPACITY:74CENSUS: 61DATE:
08/18/2026
UNANNOUNCEDTIME BEGAN:
09:14 AM
MET WITH:Kimberly Chavez, Executive DirectorTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Staff are not following infection control requirements
Staff are not meeting resident's hygiene care needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Daniel Konishi conducted an unannounced Initial 10-Day complaint investigation visit regarding the above allegation. LPA discussed the purpose of the visit with the Executive Director, Kimberly Sanchez Chavez.

The investigation consisted of the following: LPA requested a copy of staff and client rosters. LPA interviewed the Executive Director, Staff #1 (S1) to Staff #6 (S6), Resident #1 (R1) to Resident #7 (R7). LPA attempted to interview Resident #8 (R8) but R8 declined to be interviewed. LPA also obtained documents such as list of residents receiving incontinence care. LPA also obtained copies of the Infection Control Plan, Staff Training.

The investigation revealed the following in regards to the allegation: “Staff are not following infection control requirements,” it is alleged that that staff do not use gloves when assisting with direct resident care, specifically when there is a risk of contact with potentially infectious material. [Continue to LIC9099-C]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Daniel Konishi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260811081043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: IVY PARK AT SAN MARINO
FACILITY NUMBER: 198603715
VISIT DATE: 08/18/2026
NARRATIVE
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LPA interviewed the Executive Director, six (6) out of six (6) staff that denied the allegation stating that staff are required to wear gloves when assisting with resident care such as incontinence care, feeding assistance, dressing assistance, toileting assistance, brushing teeth, shower assistance, first aid treatment, medication management, eye drops, ointments, and when residents are quarantined. LPA interviewed five (5) out of seven (7) residents that denied the allegation stating that staff wear gloves when they provide direct care to the residents. LPA interviewed two (2) out of seven residents that stated not knowing if the staff wear gloves when they provide direct care to the residents. LPA reviewed documentation of seven (7) care provider files that included ongoing staff training completed such as the following topics: Fundamentals of Infection Control, About Infection Control and Prevention, Toileting and Incontinence Care, Assisting with Resident Care, Bloodborne Pathogens and the Use of Standard Precautions, Bathing, Hygiene and Resident Body Checks. LPA reviewed facility’s Infection Control Plan which indicates the procedure regarding gloves. Based on record review, the Infection Control Plan further states that staff wear gloves for all resident care/contact and/or tasks where the potential for contact with blood or other body fluids may exist. The infection control plan stated examples on the use of gloves such as any kind of personal care such as bathing, changing incontinence briefs, toileting, feminine needs, handling soiled linens and/or clothing, and when doing first aid or dressing changes. Per Executive Director, the facility has not had any recent incidents where they had to refer to the Infection Control Plan. However, the Executive Director stated that the Infection Control Plan continues to be updated and ensures that the facility follows its requirements. LPA toured the facility with the Executive Director, Staff #5 (S5) and Staff #6 (S6) and confirmed that the facility has sufficient supply of gloves in the locked storage room and locked Assisted Living laundry room. There is not enough sufficient evidence to substantiate.

Allegation: “Staff are not meeting resident's hygiene care needs.” It is alleged that a resident had feces on their hands due to the resident putting their hand in their own diaper. LPA interviewed the Executive Director, six (6) out of six (6) staff that denied the allegation stating that the facility ensures that the resident’s hygiene care needs are met and residents are immediately cleaned when they have feces on their body, clothes or in their room. Per Executive Director and one (1) out of six (6) staff stated that the facility does not have a log for incontinence changes but residents under incontinence care are checked every two hours. Two (2) out of six (6) staff stated witnessing Resident #1 (R1) with feces that occurred once and the staff immediately cleaned the R1 and R1’s room. During the visit, LPA toured the facility with the Executive Director and observed Resident #8 (R8) that had a bowel movement (BM) in that resident’s room. [Continue to LIC9099-C]
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Daniel Konishi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260811081043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: IVY PARK AT SAN MARINO
FACILITY NUMBER: 198603715
VISIT DATE: 08/18/2026
NARRATIVE
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LPA visited R8’s room about twenty minutes later and observed that R8 has been changed. LPA interviewed R1 that cannot recall regarding having feces on R1’s hands but stated that the staff helps maintain R1 being clean, changed and provided incontinence care. LPA observed during the visit that R1 was clean, well dressed, and had no odors of urine or feces. LPA interviewed an additional six (6) residents that receive incontinence care that stated that the staff would immediately help clean and change them if they needed to be changed and/or had feces or urine on their body or clothes. The additional six (6) residents also stated not witnessing any resident that had feces on their hands. LPA also did not observe any residents that had feces on their hands or body or had any odor of feces or urine. LPA toured the facility with the Executive Director, Staff #5 (S5) and Staff #6 (S6) and LPA confirmed that the facility has sufficient supply of hygiene products such as soap, wipes, hand sanitizers and Personal Protective Equipment (PPE) such as gloves, gowns, and masks in the locked storage room and locked Assisted Living laundry room. LPA also observed and confirmed that the facility has sufficient cleaning supplies which were in a locked storage room and locked cabinet in the Memory Care kitchen. LPA reviewed documentation of seven (7) care provider files that included ongoing staff training completed such as the following topics: Toileting and Incontinence Care, Bathing, Hygiene and Resident Body Checks. There is not enough sufficient evidence to substantiate.

Based on statements and interviews conducted with staff, resident, and review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was held and a copy of this report was provided to the Executive Director, Kimberly Sanchez Chavez.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Daniel Konishi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3