<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005453
Report Date: 06/12/2026
Date Signed: 08/28/2026 12:24:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2026 and conducted by Evaluator Samer Haddadin
COMPLAINT CONTROL NUMBER: 22-AS-20260309095814
FACILITY NAME:SILVER LINING RESIDENTIAL CAREFACILITY NUMBER:
306005453
ADMINISTRATOR:FADDOUL, LACYFACILITY TYPE:
740
ADDRESS:1243 N. BROOKHURST STREETTELEPHONE:
(661) 810-7293
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:14CENSUS: 7DATE:
06/12/2026
UNANNOUNCEDTIME BEGAN:
08:11 AM
MET WITH:Miriam EsquivelTIME COMPLETED:
12:06 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1-Staff did not report a resident's change in medical condition in a timely manner.
2-Staff falsified incident report regarding resident in care.
3-Staff did not seek timely medical attention for resident in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint investigation visit to the facility regarding the above-mentioned allegations. Upon arrival, LPA was greeted and granted entry by facility staff. LPA met with Miriam Esquivel and explained the purpose of the visit.
The Department received a complaint on 03/09/2026 regarding the above-mentioned allegations. During the investigation, LPA reviewed R1's admission record, Physician Report, Home Health records, Facility Notes, Physical Therapy documentation, responsible party communication notes, Special Incident Report (SIR) documentation, and hospital records concerning Resident 1 (R1)'s hospitalization from 02/10/2026 through 02/20/2026.
Regarding the allegation that "Staff did not seek timely medical attention for resident in care," LPA interviewed three staff, and three of three staff denied the allegation.
{***CONTINUE9099C***} {***THIS IS AN AMENDED REPORT***}
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20260309095814
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SILVER LINING RESIDENTIAL CARE
FACILITY NUMBER: 306005453
VISIT DATE: 06/12/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Facility records dated 01/31/2026 documented that Home Health assessed R1; reviewed medications; noted mild swelling to R1's left hand; and recommended as-needed pain medication orders. Records dated 02/03/2026 documented that Home Health conducted a follow-up visit and reviewed medications. Records dated 02/05/2026 documented that Physical Therapy attempted an evaluation; however, the evaluation was limited due to R1's inability to communicate or provide verbal consent. Per Staff interview, R’1s responsible party (RP) had been with R1 since the morning and was the one who called emergency personnel. Staff does not recall the time RP called 911. Facility Notes dated 02/10/2026 documented that R1's RP was informed that the physician had been contacted and R1 was transferred to the hospital due to a reported sudden change in mental status. SIR was sent to Licensing. LPA attempted to conduct resident interviews with three of seven residents in care; however, LPA was unable to obtain reliable statements due to the residents' cognitive and mental state. LPA contacted R1's RP, who informed LPA that R1 passed away on 03/08/2026 and did not wish to speak with LPA. Per hospital records, the emergency physician documented that R1 experienced a sudden inability to communicate or move her body at approximately 8:00 AM. Emergency triage records identified 8:00 AM as R1's last-known-well time. R1 arrived at the emergency department by ambulance at 3:30 PM. A stroke alert was initiated. R1 was discharged to a skilled nursing facility on 02/20/2026 at 6:01 PM. The hospital records documented that R1 had a history of a prior stroke in December 2025, with residual left-sided weakness and limited speech. Although R1’s last known well time exceeded 7 hours before medical attention was sought, it remains unclear when R1’s sudden change of condition onset before 9-1-1 was called.
Regarding the allegation that "Staff falsified incident report regarding resident in care," LPA interviewed three staff, and three of three staff denied falsifying an incident report regarding R1. LPA reviewed R1's Physician Report, Facility Notes, responsible party communication notes, and SIRs. LPA compared the SIRs maintained in R1's file from January 2026 through March 2026 with the SIR submitted to Community Care Licensing. {***CONTINUE9099C***} {***THIS IS AN AMENDED REPORT***}
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20260309095814
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SILVER LINING RESIDENTIAL CARE
FACILITY NUMBER: 306005453
VISIT DATE: 06/12/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Hospital records, observations by caregivers, and symptoms observed by witnesses reviewed and obtained by LPA contained additional descriptions of symptoms occurring. The records do not establish what information was known to facility staff when the SIR was prepared or demonstrate that facility staff intentionally altered, fabricated, or knowingly submitted false information. Although additional details were observed not indicated on the incident reports, no false information was observed on the incident reports. Regarding the allegation that "Staff did not report a resident's change in medical condition in a timely manner," LPA interviewed three staff, and three of three staff denied the allegation. Facility records documented multiple Home Health visits; an attempted Physical Therapy evaluation on 02/05/2026, physician contact regarding medication refills, and communication with R1's responsible party. Facility Notes dated 02/10/2026 documented physician follow-up, delivery of the prescription, transfer to the hospital due to a reported sudden change in mental status and submission of an SIR to Community Care Licensing. The hospital records document earlier observations of decreased alertness and neurological changes; however, they do not establish when facility staff first received or recognized those observations, when the physician or responsible party was first notified about the acute neurological change, or whether the occupational therapist's observation was communicated to facility staff. The available facility documentation indicates that the RP was contacted, and an SIR was submitted on 02/10/2026, the same date as the hospital transfer.
Therefore, based on interviews conducted, attempted resident interviews, responsible party contact, facility records, and the additional hospital records, the Department does not have a preponderance of evidence to prove that the alleged violations occurred. The hospital records confirm that R1 experienced an acute stroke and document several possible symptom-recognition times; however, they do not establish the precise time facility staff became aware of the acute change, the emergency-response timeline, or that facility staff intentionally falsified information. Therefore, the allegations remain Unsubstantiated. Although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove or disprove the allegations. An exit interview was conducted and a copy of this report was provided to staff.
{***THIS IS AN AMENDED REPORT***}
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3