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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005453
Report Date: 08/07/2026
Date Signed: 09/10/2026 01:21:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2026 and conducted by Evaluator Nancy Guillen
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260803144816
FACILITY NAME:SILVER LINING RESIDENTIAL CAREFACILITY NUMBER:
306005453
ADMINISTRATOR:FADDOUL, LACYFACILITY TYPE:
740
ADDRESS:1243 N. BROOKHURST STREETTELEPHONE:
(661) 810-7293
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:14CENSUS: 7DATE:
08/07/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Miriam EsquivelTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff do not ensure residents' privacy is protected
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nancy Guillen conducted an unannounced complaint visit to finalize an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit.

It was alleged the facility did not ensure residents with reasonable level of privacy.

The investigation determined as follows: It was reported that the facility states the security cameras in common areas do not have the capability to record audio.

Continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Nancy Guillen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20260803144816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SILVER LINING RESIDENTIAL CARE
FACILITY NUMBER: 306005453
VISIT DATE: 08/07/2026
NARRATIVE
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The LPA interviewed six of the seven residents residing at the facility. Of the residents interviewed, five were unable to provide reliable statements due to being nonverbal or having a diagnosis of dementia. One resident was able to participate in an interview and stated that he was not informed that surveillance cameras were installed in the facility at the time of admission.

During the document review, the LPA reviewed the Admissions Agreement, which included language regarding consent for photographs/images and the use of 24-hour surveillance. LPA reviewed the facility's camera application and observed that the cameras were recording both video and audio in the common areas and outdoor areas. Although the Administrator stated that the audio recording function had been disabled, the LPA observed that the camera settings remained enabled and audio was actively being recorded. LPA observed that there were no signs posted notifying residents, visitors, or staff that surveillance cameras were in use or that audio recording was taking place.
 
Based on LPA observations, interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. See LIC9099-D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations.
 
An exit interview was conducted with the facility representative and a copy of this LIC9099 and LIC9099-D, along with a copy of the appeal rights was left at the facility. 
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Nancy Guillen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20260803144816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SILVER LINING RESIDENTIAL CARE
FACILITY NUMBER: 306005453
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2026
Section Cited
CCR
87468.2(a)(1)
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87468.2(a)... residents...shall have all of the following personal rights:(1)... reasonable level of personal privacy in accommodations...visits,communications, telephone conversations...and meetings of resident and family groups." This requirement was not met as evidenced by:
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The living room camera was removed today. The back patio and front patio cameras will be removed by POC due date. Should the administrator choose to purchase a camera that is not equipped with audio features, please submit photographs of the camera brand/model number as well as a facility
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Based on observation, residents are not afforded privacy as the cameras in the living room and back patios are equipped with audio recording features which poses a potential Personal Rights risk to persons in care.
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sketch showing the areas the cameras are installed by POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Nancy Guillen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3