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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005494
Report Date: 09/03/2026
Date Signed: 09/03/2026 03:49:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2023 and conducted by Evaluator Jerome Haley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230320144037
FACILITY NAME:SILVER LINING MANORFACILITY NUMBER:
306005494
ADMINISTRATOR:FADDOUL, LACYFACILITY TYPE:
740
ADDRESS:425 ARCHER STTELEPHONE:
(949) 682-5229
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:0CENSUS: 0DATE:
09/03/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Miriam Esquivel
Lacy Faddoul via telephone		TIME COMPLETED:
11:59 AM
ALLEGATION(S):
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Staff abuse residents in care.
Staff is financially abusing residents.
Staff monitor residents via hidden cameras.
The Licensee did not provide proper notice of increase in rate.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jerome Haley made unannounced visit to complete and close the investigation into the complaint allegations listed above. LPA Haley was greeted, granted entry and explained the reason for the visit upon entry. The complaint investigation consisted of interviews with facility staff, residents, and document review.

Regarding the allegation: Staff abuse residents in care
8 of 10 individuals denied the complaint allegation and/or could not provide any corroborating information or evidence to support the complaint allegation. 2 individuals were unresponsive during attempted interviews. Staff 2 (S2) claims if any abuse was observed it would be reported to licensing. Multiple residents who were interviewed, expressed how much they like the staff. According to Resident 2 (R2) staff are really good to them. Resident 4 (R4) claims staff treat them well and they love the staff. Regarding Resident 1 (R1), according to S1, R1 was never a resident at Silver Lining Manor.
Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230320144037
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SILVER LINING MANOR
FACILITY NUMBER: 306005494
VISIT DATE: 09/03/2026
NARRATIVE
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Regarding the allegation: Staff is financially abusing residents
8 of 10 individuals denied the complaint allegation and/or could not provide any corroborating information or evidence to support the complaint allegation. 2 individuals were unresponsive during attempted interviews. According to S1, all the residents in the facility were Regional Center clients and the regional center paid the facility for the clients. The facility managed their P&I finds and that was it. Multiple residents interviewed confirmed they received their money when it was requested and did not have any problems with receiving their P&I funds. Resident 2 (R2) and Resident 4 (R4) both stated they have never been denied access to any of their money. According to S1, R1’s monthly payments have been on auto pay and are paid automatically ever since the resident was with the public guardian.

Regarding the allegation: Staff monitor residents via hidden cameras.
8 of 10 individuals denied the complaint allegation and/or could not provide any corroborating information or evidence to support the complaint allegation. 2 individuals were unresponsive during attempted interviews. S1 confirmed there were cameras in the common areas and said when Licensing Program Analyst and a Licensing Program Manager came to the facility during a previous visit, they were told to take the cameras down. All the residents who were interviewed were aware of cameras in the kitchen and near the TV. All the residents denied the presence of cameras in their bedroom.

Regarding the allegation: The Licensee did not provide proper notice of increase in rate.
S1 denied the allegation and claims the facility never raised the rent. According to S1, Regional Center were responsible for how much the clients paid in rent and were responsible for paying Silver Lining Manor for the residents. S1 explained the Regional Center determined how much the monthly rent would be based off the cost of living. S1 explained Regional Center would initiate any increase in the monthly fees based off the cost of living.

Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to staff.
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2