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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005927
Report Date: 09/03/2026
Date Signed: 09/03/2026 03:58:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2026 and conducted by Evaluator Ruth Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260902152034
FACILITY NAME:ELEONOR'S PLACE 4FACILITY NUMBER:
306005927
ADMINISTRATOR:AVENDANO, DARYLLFACILITY TYPE:
740
ADDRESS:24431 ZANDRA DRIVETELEPHONE:
(949) 547-5377
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:6CENSUS: DATE:
09/03/2026
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Mark CruzTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff are utilizing a lock on resident's emergency door.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to investigation the above identified complaint allegation and delivered findings. LPA Martinez met with Mark Cruz, Administrator, and explained the purpose of the visit.

During the course of the investigation, interviews were conducted, a tour of the physical plant of the facility was conducted, a review of resident records was completed and copy of pertinent documents obtained.

It is alleged that staff are utilizing a lock on resident's emergency door, specifically to resident’s (R1) bedroom to be locked and have no access. LPA on today’s visit toured the physical plant of the facility and

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260902152034
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ELEONOR'S PLACE 4
FACILITY NUMBER: 306005927
VISIT DATE: 09/03/2026
NARRATIVE
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observed main entry door to R1’s bedroom and once entered there is another door that leads to the attached garage. LPA observed the door to have a reliabilt privacy doorknob as well as a one sided deadbolt in the interior of the bedroom only. LPA tested the door and was able to open and close the door as well as locking the deadbolt and unlocking it for access. Interview with 3 of 3 staff stated that door is not used by staff and it leads to the garage. Staff stated they access the garage through the outside access door. Staff stated that door is kept closed, but it is accessible. However; resident has the ability to lock and unlock door. Staff stated they access the garage through the laundry room or the exterior door, neither of those doors are in resident’s bedroom. Interview with resident stated that door locks and unlocks and they can lock or unlock at their leisure. Resident stated that they have never noted the door locks till recently and asked staff about them. Staff helped resident understand how door lock operates.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted with the Administrator, and a copy of this LIC9099 report was left at facility.
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
LIC9099 (FAS) - (06/04)
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