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32 | R1 reported an incident in which urine spilled onto the bed and the bedding was not changed for an extended period of time. R1 stated that staff placed a blue mat over the wet area instead of changing the bedding. Two out of two staff interviewed stated that staff provide residents with assistance based on their identified care needs and reported no knowledge of R1 being left in soiled bedding. The two staff further stated that staff attempted to assist R1 with continence care; however, R1 would at times refuse assistance. Staff reported that despite R1's refusal of care, staff continued to check on R1 and offer assistance. Three out of four residents interviewed stated that staff meet residents' incontinence care needs and provide assistance with changing and cleaning as needed.
It was alleged that staff refused to assist resident. R1 stated that some staff provided assistance, while other staff did not respond when assistance was requested. R1 also reported concerns regarding staff responsiveness on weekends when management was not present. Records reviewed confirmed that R1 requires staff assistance with personal care, toileting, transfers, and other activities of daily living. Four out of four staff interviewed denied refusing assistance to R1. Staff stated that attempts were made to assist R1 with personal care, continence care, and meal services; however, R1 would at times refuse the services offered. Staff reported that R1 would yell and scream when staff entered R1's room to provide assistance. Staff stated that these interactions caused staff to feel apprehensive when entering R1's room; however, staff continued to check on R1, offer assistance, and attempt to meet R1's care needs despite R1's refusals. Three out of four residents interviewed stated that staff provide assistance when needed and have not refused to help.
It was alleged that staff threatened resident. R1 reported that a staff member made a statement that caused R1 to feel threatened and uncomfortable. Two out of two staff interviewed reported no knowledge of staff threatening residents. Staff reported that interactions with R1 could be challenging due to R1 yelling and screaming when staff entered the room; however, staff stated that they continued to provide or offer assistance to R1. Three out of four residents interviewed stated that staff have not threatened residents.
It was alleged that resident was not accorded dignity. R1 reported that some staff were disrespectful and that staff laughed during an incident, which caused R1 to feel embarrassed. Two out of two staff interviewed denied making jokes about, laughing at, or otherwise treating R1 disrespectfully. Staff stated that they
(Complaint Report continued on LIC9099C) |