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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006249
Report Date: 08/26/2026
Date Signed: 08/26/2026 10:58:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2026 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260819212203
FACILITY NAME:OC HOME OF LAGUNA NIGUELFACILITY NUMBER:
306006249
ADMINISTRATOR:ANGELES, LOIDAFACILITY TYPE:
740
ADDRESS:23962 HILLHURST DRIVETELEPHONE:
(949) 202-8908
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:6CENSUS: 6DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:William Quebrata-Caregiver, Loida Angeles-AdministratorTIME COMPLETED:
11:13 AM
ALLEGATION(S):
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Facility is malodorous
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Caregiver William Quebrata. LPA explained the reason for the visit. Administrator (AD) Loida Angeles arrived shortly after.

This agency has investigated the complaint alleging that facility is malodorous. Regarding the allegation, the following was revealed: During the initial visit on August 26, 2026, LPA tour the bedrooms, bathrooms, laundry room, and backyard and LPA did not smell chemical odors and/or malodorous smells. During the interviews with residents, Resident 1 (R1) reported that they walk in the backyard every morning and stated that they have not noticed bad smells or chemical odors. Per R2, the house does not smell like chemicals. During the interviews with witnesses, Witness 1 (W1) reported that they have never noticed bad smells. Per W1, while touring the home they did not noticed chemical odors in the backyard.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260819212203
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: OC HOME OF LAGUNA NIGUEL
FACILITY NUMBER: 306006249
VISIT DATE: 08/26/2026
NARRATIVE
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During the interviews with staff, Staff 1 (S1) reported that there is no chemical smell in the backyard and stated that residents and families have not complained. S2 stated that they have not noticed chemical smells when cleaning the backyard. During the interviews the AD stated that she has not noticed chemical smells in the backyard. AD reported that the trash cans get sanitized every Friday.

Based on the information gathered during the investigation and LPA observations, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.


LPA conducted an exit interview with AD Angeles, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2