<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006473
Report Date: 08/13/2026
Date Signed: 08/13/2026 04:13:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Claudia Gutierrez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260312162646
FACILITY NAME:CRESCENDO SENIOR LIVINGFACILITY NUMBER:
306006473
ADMINISTRATOR:GALAL, LAURELFACILITY TYPE:
740
ADDRESS:351 EAST PALM DRIVETELEPHONE:
(714) 528-4990
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:210CENSUS: 120DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Alex GutierrezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Lack of care and supervision resulting in resident sustaining multiple falls
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) Claudia Gutierrez for the purpose of delivering findings. LPA met with Wellness Director (WD) Alex Gutierrez and explained the purpose of the inspection.

Complaint alleges Lack of care and supervision resulting in Resident 1 (R1) sustaining multiple falls.

During the course of the investigation, LPA obtained a copy of Incident Report (LIC624) which indicated that on February 20, 2026, R1 was found on the floor in a seated position next to their bed with R1 indicating they slid from their wheelchair; no injuries were reported or observed. LIC624 identifies S1 as the person who observed the incident. S1 was interviewed and stated they could not recall specific details regarding the incident and were unsure how long R1 had been on the floor prior to being found. (Cont. LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260312162646
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CRESCENDO SENIOR LIVING
FACILITY NUMBER: 306006473
VISIT DATE: 08/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA obtained a copy of a separate LIC624, which indicated that on March 2, 2026, R1 had been found on the floor by Staff 2 (S2). R1 was unresponsive and pale, however, no signs of any injuries were observed. 911 was called and R1 was transported to the hospital. S2 was interviewed and stated that at the time of the incident they were doing physical rounds and check-in on residents, when they found R1 on their bedroom floor. Per S2, they were unsure how long R1 had been on the floor prior to being found and stated R1 was initially unresponsive. S2 stated they called 911 and by the time paramedics arrived R1 was speaking and stated they had slid down their bed. Per S2, R1 had not sustained any injuries, however, they had made the decision to call 911 for further evaluation as R1 was not at baseline.

During interview, R1’s responsible party, Witness 1 (W1), stated they were unable to recall the exact dates and times but estimated R1 sustained approximately “three or four” falls while residing at the facility. W1 denied the falls were a result of lack of care and supervision and stated, “it didn’t appear and it does not appear to be an issue with staff.” Per W1, R1 was relocated to a skilled nursing facility not only due to falls, but due to increasing physical and medical needs. LPA attempted to interview R1, however, a phone number where they could be reached was not available.

Based on information gathered, the Department did not find sufficient evidence to support the allegations, “Lack of care and supervision resulting in resident sustaining multiple falls”. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is Unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2