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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006532
Report Date: 09/05/2026
Date Signed: 09/05/2026 09:32:47 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Brandon Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260319142233
FACILITY NAME:JUST LIKE YOUR ARE HOME 2FACILITY NUMBER:
306006532
ADMINISTRATOR:REROMA STEVELYNFACILITY TYPE:
740
ADDRESS:10265 SHERWOOD CIRCLETELEPHONE:
(714) 202-5154
CITY:VILLA PARKSTATE: CAZIP CODE:
92861
CAPACITY:6CENSUS: 6DATE:
09/05/2026
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Administrator Alicia LiraTIME COMPLETED:
08:30 AM
ALLEGATION(S):
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Resident sustained severe pressure injuries due to staff neglect
INVESTIGATION FINDINGS:
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On September 5, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings into the allegation listed above. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Administrator (AD) Alicia Lira was present and assisted with today's visit.

During the course of the investigation, the Department conducted interviews with staff, reviewed and obtained pertinent documents for this complaint. Regarding the allegation, resident sustained severe pressure injuries due to staff neglect, the following has been concluded: It was alleged that Resident #1 (R1) sustained severe pressure injuries due to staff neglect. During the investigation, the Department conducted a file review for R1 and observed that R1 was admitted to the facility on May 17, 2025. R1 was not admitted to the facility under Hospice or Home Health services. R1 passed away on March 19, 2026, while at the hospital. CONTINUED ON LIC9099-C
Substantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20260319142233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: JUST LIKE YOUR ARE HOME 2
FACILITY NUMBER: 306006532
VISIT DATE: 09/05/2026
NARRATIVE
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Per R1’s certificate of death, the listed causes of death are asystole, severe decubitus sacral ulcers, severe protein calorie malnutrition, and stroke with residential left sided weakness. Per R1’s Physician’s Report dated May 9, 2025, R1’s diagnosis included Cerebrovascular accident with left sided hemiparalysis, Hypertension, Atrial fibrillation, Dyslipidemia, and Mitral valve insufficiency. It also states that R1 required continuous bed care, had a history of skin breakdown, and was bedridden. There was also no indication that R1 had any open wounds at this time. Per R1’s Preplacement Appraisal Information, Reappraisal, and Appraisal/Needs and Services Plan dated May 17, 2025, it described R1 as needing full assistance with activities of daily living (ADLs), such as transferring, bathing, toileting, and with medication. The records also do not indicate that R1 had any open wounds upon their admission to the facility.

A review of the wound care progress notes for R1 revealed the following information: On January 28, 2026, R1 was observed to have a stage four pressure ulcer on their left buttocks and a stage four pressure ulcer on their sacrum. It also states that care giving staff were advised to reposition R1 every two hours. On February 4, 2026, R1 was observed to have a third wound to their left hip which was also diagnosed as a stage four pressure ulcer. It also indicates that the wounds to R1’s left buttocks and sacrum did not improve and remained at stage four pressure ulcers. On February 12, 2026, R1’s wound to their left hip did not improve and remained at a stage four pressure ulcer. R1’s wound to their left buttocks was diagnosed as a stage three pressure ulcer. R1’s wound to their sacrum was not evaluated during this visit. Despite R1 having a change of condition due to the pressure ulcers, there is no documented evidence that the facility updated the care plan for R1 to address this area. There is no documented evidence that described how the facility would be assisting R1 with their pressure ulcers. Additionally, there is also no documented evidence that the facility staff repositioned R1 every two hours as instructed by the wound care specialist.

A review of internal communications from the facility revealed the following information: Staff #3 (S3) reported observing two areas of redness on R1’s tailbone area on December 2, 2025. S3 reported their observations to the facility Administrator, Staff #1 (S1), but did not specify to S1 the name of the resident that they were referring to. S3 provided wound care treatment to R1 between the dates of December 2, to December 24, 2025, including putting patches and ointment on the red areas of R1. It should be noted that S3 does not have any formal education or training on wound care. S3 is also not a licensed medical professional that is able to provide wound care treatment. S3 also acknowledged that the redness to R1’s tailbone area did not improve during these dates and that the wounds only worsened in condition. S1 reported that they only became aware of wounds that R1 had on January 21, 2026. CONTINUED ON LIC9099-C

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 22-AS-20260319142233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: JUST LIKE YOUR ARE HOME 2
FACILITY NUMBER: 306006532
VISIT DATE: 09/05/2026
NARRATIVE
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Staff interviews conducted confirmed that there was a delay in seeking medical attention for R1 due to internal confusion of the identify of which facility resident had wounds. S1 was under the impression that R1’s wounds belonged to a different resident. Therefore, the facility did not seek any medical attention or wound care treatment for R1 until January 21, 2026, despite the facility staff first observing redness to R1’s tailbone area on December 2, 2025.

Based on the evidence gathered during this investigation, the Department obtained sufficient evidence to substantiate the allegation that, resident sustained severe pressure injuries due to staff neglect. The preponderance of evidence standards has been met; therefore, the above allegation is SUBSTANTIATED. A deficiency is being cited on the attached LIC9099-D page.

An immediate civil penalty is also being issued in the amount of $500.00 on the attached LIC421IM page. A civil penalty is pending determination by Community Care Licensing Division per Health & Safety Code 1569.49.

An exit interview was conducted with Administrator Alicia Lira. A copy of the report and appeal rights were provided at time of visit.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20260319142233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: JUST LIKE YOUR ARE HOME 2
FACILITY NUMBER: 306006532
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/06/2026
Section Cited
CCR
87464(f)(1)
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87464 Basic Services: (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c).
This requirement is not evidenced by:
Based on records reviewed & interviews
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The Administrator stated that they will conduct in-service training with all facility staff regarding providing adequate supervision and seeking medical attention for residents when necessary. The Administrator agreed to provide LPA proof of training and a detail written plan to ensure this incident does not
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conducted, the Licensee did not ensure that R1 was adequately supervised & received medical attention in a timely manner for their pressure ulcers that developed & progressed in their care. This posed an immediate health and safety risk to persons in care.
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reoccur, via email or fax by POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4