306006572-9-18-2026-22-AS-SSAS-DY9U36-20260925151258

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006572
Report Date: 09/18/2026
Date Signed: 09/18/2026 11:10:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260609114008

FACILITY NAME:	FLOWERS FAMILY CARE 2		FACILITY NUMBER:	306006572
ADMINISTRATOR:	MARTINEZ, JONATHAN		FACILITY TYPE:	740
ADDRESS:	2126 E MONROE AVE		TELEPHONE:	(714) 714-0851
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	6	CENSUS: 3	DATE:	09/18/2026
		UNANNOUNCED	TIME BEGAN:	08:25 AM
MET WITH:	Jonathan Martinez-Administrator		TIME COMPLETED:	11:10 AM

ALLEGATION(S):

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Staff refused to allow visitor entrance into the facility
Due to neglect or physical abuse, resident has bruises/skin tears
Staff does not meet medical needs of resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on an investigation completed by the Department. LPA was greeted and granted entry into the facility by Administrator (AD) Jonathan Martinez.

During the investigation, the Department interviewed staff and witnesses as well as reviewed and obtained documentation such as Admission Agreement, Physician Report (LIC602), Identification and Emergency Information, Appraisal/Needs and Services Plan, Resident Roster, and Staff schedule.
The Department has investigated the complaint alleging that staff refused to allow visitor entrance into the facility. Resident 1 (R1) was admitted to the facility on March 17, 2026. R1’s Physician Report dated March 16, 2026, lists R1 as having a diagnosis of Dementia. During the interviews with individuals three of five interviewed denied the allegations.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260609114008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: FLOWERS FAMILY CARE 2	FACILITY NUMBER: 306006572
	VISIT DATE: 09/18/2026

NARRATIVE

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During the investigation LPA reviewed the Flowers Family Care 2 Admission Agreement dated March 17, 2026, for R1. Per Admission Agreement, under visiting policy it states family and friends are encouraged to visit from 10:00 a.m. to 6:00 p.m. Admission Agreement states every effort will be made to accommodate special request for visitations at any time if the visitation does not violate another resident’s personal rights. During the initial visit, LPA knocked on the front door, identified himself and was allowed entrance into the facility. During the interviews with staff, Staff 1 (S1) reported that family and nurses are always allowed entrance to visit the residents. S2 stated that visits are allowed between 10:00 a.m. to 6:00 p.m. During the interviews the AD reported that family members and nurses are always allowed entrance to visit the residents during visiting hours.

Regarding the allegation that due to neglect or physical abuse, residents have bruises/skin tears, the following was revealed: During the investigation LPA reviewed the Appraisal/Needs and Services Plan dated May 20, 2026, for R1. Per Appraisal/Needs and Services Plan it states R1 can walk but they are not very steady on their feet. During the initial visit on June 15, 2026, LPA tour the facility and did not observe bruises and/or skin tears on four of six residents. During the interviews with staff, S1 reported that the residents do not have bruises and/or skin tears due to neglect or physical abuse. S2 reported that staff do not neglect or abuse the residents and stated that the residents do not have bruises or skin tears. During the interviews the AD stated that staff do not neglect and/or physically abuse the residents.

Regarding the allegation that staff does not meet the medical needs of resident, the following was revealed: During the investigation LPA reviewed the Appraisal/Needs and Services Plan for R1. Appraisal/Needs and Services Plan states Physical Therapy two times per month from Hoag Home Health. Per Appraisal/Needs and Services Plan states that nurses visit once per week. During the interviews with staff, S1 reported that the nurse visits R1 one time per week. S2 stated that R1 is visited by the nurse and reported that staff will call 911 during a medical emergency. During the interviews the AD reported that staff are meeting the residents’ medical needs. The AD stated that staff communicate and follow the nurse’s instructions regarding the residents medical needs.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to insufficient evidence. Therefore, all above allegations mentioned have been deemed to be UNSUBSTANTIATED.

An exit interview was conducted and copy of this report was explained and provided during the visit with AD Martinez.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

LIC9099 (FAS) - (06/04)

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