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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 312700641
Report Date: 09/22/2026
Date Signed: 09/22/2026 02:27:56 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2026 and conducted by Evaluator Graham Gunby
COMPLAINT CONTROL NUMBER: 59-AS-20260901172447
FACILITY NAME:SUMMERFIELD OF ROSEVILLEFACILITY NUMBER:
312700641
ADMINISTRATOR:TORRES, NEALFACILITY TYPE:
740
ADDRESS:110 STERLING COURTTELEPHONE:
(916) 772-6500
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:64CENSUS: 43DATE:
09/22/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Executive Director - Neal TorresTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff allow resident to have an aggressive pet at facility.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Graham Gunby arrived on 09/22/2026 to deliver findings to a complaint the department received on 09/01/2026. LPA met with Executive Director, Neal Torres, and explained the purpose of this visit.
The Department conducted facility’s observations, record review and interviewed four (4) staff members to investigate the complaint allegation. During facility’s tour on 09/09/2026, facility was found to be clean and odor free. Record review indicated that per residents’ signed pet policy, residents were responsible to take care of their pets and residents were following that policy without any issues. Four (4) staff interviews conducted on 09/09/2026 indicated that there were no issues with any residents’ pets at the facility and that pet is not aggressive to residents or staff. Staff interview reflected that if residents require any assistance with their pet’s care, they can ask for help from staff and staff help them without any problems. Based on this information, this allegation was found to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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