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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 315002955
Report Date: 09/02/2026
Date Signed: 09/02/2026 10:10:39 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2026 and conducted by Evaluator Talwinder Bains
COMPLAINT CONTROL NUMBER: 59-AS-20260715141755
FACILITY NAME:OAKMONT OF WESTPARKFACILITY NUMBER:
315002955
ADMINISTRATOR:FLECK, BARBARAFACILITY TYPE:
740
ADDRESS:2400 PLEASANT GROVE BLVD.TELEPHONE:
(916) 545-8904
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:142CENSUS: 97DATE:
09/02/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Barbara Fleck, Administrator TIME COMPLETED:
10:25 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility does not provide appropriate toilet to meet resident's toileting needs.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Talwinder Bains arrived unannounced to do complaint investigation.
LPA met with Administrator Barbara Fleck during today's inspection.

The department conducted a record review and interviewed residents and staff regarding the allegation. Documentation showed that on or around 7/7/26, Resident R1 contacted the concierge with concerns about the water level in their toilet and requested that it be lowered. Maintenance was notified and responded the same day. The maintenance technician attempted adjustments to reduce the water level; however, due to the type of flush system in place, it could not be effectively lowered. A new flushmate system was installed, but the water level remained unchanged. Staff offered to provide a commode as an alternative, but R1 declined and requested a toilet riser, asking that the facility cover the cost. The LPA confirmed that a toilet riser has since been installed and the concern has been resolved. Based on the information obtained, this allegation is UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

Exit interview was conducted and a copy of this report was provided. Signature on these forms acknowledges receipt of these documents.

Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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