331881680-10-14-2026-18-AS-APEZ-DYWTND-20261016145235

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331881680
Report Date: 10/14/2026
Date Signed: 10/14/2026 03:01:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2026 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20261009112506

FACILITY NAME:	DESERT COVE ASSISTED LIVING		FACILITY NUMBER:	331881680
ADMINISTRATOR:	SCOTT, HEATHER		FACILITY TYPE:	740
ADDRESS:	13660 MOUNTAIN VIEW ROAD		TELEPHONE:	(760) 671-7820
CITY:	DESERT HOT SPRINGS	STATE: CA	ZIP CODE:	92240
CAPACITY:	56	CENSUS: 43	DATE:	10/14/2026
		UNANNOUNCED	TIME BEGAN:	12:55 PM
MET WITH:	Rafael Reyes, Administrator		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff allowed unauthorized person to enter residents room without resident's consent.
Staff did not safeguard resident’s personal belongings.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to investigate the allegations listed above. The LPA met with Rafael Reyes, Administrator, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and review of records.

On October 9, 2026, Community Care Licensing (The Department) received a complaint report with the following allegations.

It was alleged that staff allowed unauthorized person to enter residents room without resident's consent. Information received indicated that staff may have allowed strangers to enter Resident #1's (R1) room or gave access codes to enter. LPA's records review revealed that R1 was admitted on December 22, 2025 and moved out on June 18, 2026. R1 was transferred from a hospital with assistance from Adult Protective Services (APS) to this facility as R1 could no longer live by themselves. (Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20261009112506

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DESERT COVE ASSISTED LIVING	FACILITY NUMBER: 331881680
	VISIT DATE: 10/14/2026

NARRATIVE

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LPA conducted interviews with three (3) staff members, all of whom stated that R1's dog arrived about 1 week after R1's admission. All staff member interviewed stated that R1 never took the dog outside for daily walks. R1's room that was shared with a roommate was filled with the dog's waste which created health and safety concerns for R1 and the roommate. The previous administrator, Heather Scott, contacted R1's responsible person (RP) regarding the issue with R1's dog. RP discussed the issue with R1, and R1 agreed to send the dog to people who could take care. Two (2) out of three (3) staff members interviewed stated that R1 was in the room when the dog was picked up, and R1 knew whom they were. LPA conducted an interview with RP, who corroborated the statements from the staff members interviewed.

Based on interviews conducted and records review, the evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

It was alleged that staff did not safeguard resident’s personal belongings. Information received indicated that Resident #1's (R1) dog was taken by strangers because staff allowed the strangers enter R1's room. Interviews conducted by LPA revealed that R1 already knew that the dog was to be sent out to a place where the dog would be taken care of. R1 was in the room when the dog was picked up. Based on interviews conducted and records review, the evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

LIC9099 (FAS) - (06/04)

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