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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881693
Report Date: 09/30/2026
Date Signed: 09/30/2026 12:06:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2026 and conducted by Evaluator Mia Lankford
COMPLAINT CONTROL NUMBER: 18-AS-20260511162829
FACILITY NAME:PALMS AT LA QUINTA, THEFACILITY NUMBER:
331881693
ADMINISTRATOR:GANDY,ROLANDFACILITY TYPE:
740
ADDRESS:45160 SEELY DRIVETELEPHONE:
(760) 345-5353
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:120CENSUS: 93DATE:
09/30/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Executive Director Kerry TweedyTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff do not answer the facility telephone.
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Mia Lankford conducted an unannounced visit to the facility to deliver findings regarding the listed allegations above. LPA met with the Executive Director, Kerry Tweedy, and discussed the findings. During the investigation, LPA conducted interviews with staff and residents, completed record reviews, and observations of the facility.

On 5/11/2026, Community Care Licensing (CCL) received a complaint alleging that staff do not answer the facility telephone. It was reported that when Additional Witness contacted the facility on numerous occasions, but there was no answer or returned call. It was not advised of the time frame that the issued persisted. Information obtained from interview with Executive Director stated there was an incident where it was advised that medical personnel was unable to get a hold of a facility representative. It was advised that the facility was contacted around 12 AM and there was no answer for approximately five hours. Executive Director stated that it was acknowledged that one of the facility phones was inoperable and was
Cont..9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Mia Lankford
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260511162829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: PALMS AT LA QUINTA, THE
FACILITY NUMBER: 331881693
VISIT DATE: 09/30/2026
NARRATIVE
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not transferring phone calls. When facility staff acknowledged the issue, another phone was ordered and all calls were transferred to Executive Director’s cell phone. It was stated that staff was able to answer calls using the operable phones. During the inspection, Executive Director called the facility phone from her personal phone to exhibit that both phones were operable. Information obtained from an interview with Maintenance Director did advise that one of the facility phones was inoperable, but another one was ordered and installed within a week. Information obtained from an interview with (R1), stated that medical personnel attempted to contact the facility in order to obtain information regarding prescriptions and patients.
Based on LPA observation and interviews with staff and residents, although the allegation may have happened, the facility took appropriate action to rectify the concern, once acknowledged; therefore, the allegation is unsubstantiated at this time.

An exit interview was conducted and a copy of this report was provided to Executive Director, Kerry Tweedy.
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Mia Lankford
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2