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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 335530353
Report Date: 05/27/2026
Date Signed: 09/28/2026 04:36:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2026 and conducted by Evaluator Andrew Martinez
COMPLAINT CONTROL NUMBER: 56-AS-20260519120735
FACILITY NAME:VISTA CORONA SENIOR LIVINGFACILITY NUMBER:
335530353
ADMINISTRATOR:GUTIERREZ, ANDREAFACILITY TYPE:
740
ADDRESS:737 MAGNOLIA AVETELEPHONE:
(951) 737-1600
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:180CENSUS: 112DATE:
05/27/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Executive Director, Andrea PerezTIME COMPLETED:
06:45 PM
ALLEGATION(S):
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Staff do not maintain facility free from hazards.
Staff mistreat residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Andrew Martinez made an unannounced visit to the facility for the purpose of completing an investigation into the above complaint allegations. LPA met with Executive Director, Andrea Perez, and explained the reason for the visit. Today’s visit consisted of observation, staff and resident interviews, records review and obtaining pertinent documents relating to the investigation.

For the allegation: Staff do not maintain facility free from hazards. Based on staff interviews, six (6) out of six (6) staff members stated no health hazards have been reported to them including any asbestos problems, and three (3) out of six (6) staff members stated the building has had no history of being treated for an asbestos issue, to their knowledge. Based on resident interviews, five (5) out of six (6) residents stated there were no asbestos issues in the building, and one (1) out of (6) residents stated they did not know if there was or not. Based on LPA’s observation of facility's indoor premises (e.g., basement, first floor, second floor, third floor), no immediate health and safety concerns were visible, and no reliable visual identification of asbestos fibers could be identified. Based on interviews and observation, this allegation is UNSUBSTANTIATED. ***Continued to LIC 9099-C***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Andrew Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260519120735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: VISTA CORONA SENIOR LIVING
FACILITY NUMBER: 335530353
VISIT DATE: 05/27/2026
NARRATIVE
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For the allegation: Staff mistreat residents. Based on staff interviews, six (6) out of six (6) staff stated they have not witnessed any mistreatment of residents by staff, nor had there been complaints reported to them from residents of mistreatment by staff. Based on resident interviews, five (5) of six (6) residents stated they had not been personally mistreated by staff, had not witnessed mistreatment of residents by staff, nor had they ever known about the mistreatment of residents by staff; One (1) out of six (6) residents stated they had experienced or witnessed staff mistreatment and disrespect of resident(s) by staff. Based on interviews, this allegation is UNSUBSTANTIATED.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

An exit interview was conducted where this Complaint Investigation Report (LIC 9099 and LIC 9099-C) was discussed with and copies provided to Executive Director, Andrea Perez.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Andrew Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2