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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 08/04/2022
Date Signed: 08/04/2022 12:18:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2022 and conducted by Evaluator Janira Arreola
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20220727104006
FACILITY NAME:WINDSOR COURT ASSISTED LIVINGFACILITY NUMBER:
336403366
ADMINISTRATOR:PATRICK MCADOO MORTONFACILITY TYPE:
740
ADDRESS:201 S. SUNRISE WAYTELEPHONE:
(760) 327-8351
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:130CENSUS: 128DATE:
08/04/2022
UNANNOUNCEDTIME BEGAN:
09:42 AM
MET WITH:Administator, Patrick McadooTIME COMPLETED:
12:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Resident is being over medicated while in care
Resident is not allowed telephone calls
Resident is not accorded privacy
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Janira Arreola made an unannounced visit to the facility for the purpose of a complaint investigation. LPA was greeted by Adminsitrator, Patrick Mcadoo Morton who was informed of the purpose of the visit.

LPA conducted staff and resident interviews, and records review for residents relevant to the investigation. Concerning the first allegation "Resident is being over medicated while in care", based on staff interviews, and records review of MARS, and resident prescribed medication the allegation is unsubstantiated. Staff interviews and resident records suggested no recent medical errors within the last month, and MARS log showed medication was being administered as prescribed. Concerning allegation, "Resident is not allowed telephone calls", based on resident interviews, staff interviews, and LPA observation residents are offered telephone calls on facility phone and wireless phones. There is no evidence to suggest that the resident (R1) is being excluded from using these phones. Therefore this allegation is unsubstatiated. Regarding allegation, "Resident is not accorded privacy" based on staff and resident interviews, it was corroberated that residents are afforded privacy in their rooms and during visitations. Further, interviews were consitent in refrencing on particular visitation with (R1) which was conducted in the facility dinning room. The current areas for visitation at the facility based on staff interviews are the patio, dinning rooms, and resident bedrooms. Based on this, the allegation is unsubstantiated.

A finding of unsubstatiated means that the proponerdance of the evidence standard has not been met in order to suggest that the allegations did or did not occur.

No defeciencies were cited at the time of the visit. An exit interview was conducted where a copy of this report was reviewed and provided to facility Administrator, Patrick Mcadoo Morton.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joel Esquivel
LICENSING EVALUATOR NAME: Janira Arreola
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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