336403366-9-21-2026-18-AS-APEZ-DYDSTR-20260929140959

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 09/21/2026
Date Signed: 09/21/2026 12:06:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20260303115348

FACILITY NAME:	PALM COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	AURELIEN FRUIT		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 130	DATE:	09/21/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Aurelien Fruit, Administrator		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff did not prevent resident from wandering from facility
Staff are rude to resident
Staff are not meeting resident's needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Aurelien Fruit, Administrator, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and residents and review of records.

On March 3, 2026, Community Care Licensing (The Department) received a complaint report with the following allegations.

It was alleged that staff did not prevent resident from wandering from facility. Information received indicated that law enforcement was called when Resident #1 (R1) wandered onto the street around the end of February 2026. LPA conducted interviews with nine (9) residents, all of whom stated that they were free to go out of the facility at anytime they wanted. LPA conducted interviews with three (3) staff members, all of whom confirmed the statements from the residents interviewed. Continued on LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260303115348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 09/21/2026

NARRATIVE

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It was alleged that staff are not meeting resident's needs. Information received indicated that Resident #1 (R1) required higher level of care, but staff refused to provide proper care stating that R1 could leave the facility at any time.
LPA’s review of R1’s records revealed that R1 was a legally blind person who required total assistance with activities of daily living from staff. LPA conducted an interview with R1, who stated that staff members provided assistance with all activities of daily living, and R1 was satisfied with the staff assistance. R1 wanted to relocate and live independently like before but did not know how to relocate. R1 wanted someone to help relocate and live independently.

LPA conducted interviews with nine (9) residents, all of whom stated that staff provided all the care they required. LPA conducted an interview with Staff #1 (S1), who stated that staff provided in the past and will assist R1 with relocation process. However, R1 was not accepted by any places that R1 chose to relocate. Staff will continue to assist R1.

Based on records review and interviews conducted, the evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260303115348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 09/21/2026

NARRATIVE

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LPA’s review of R1’s records revealed that R1 was a legally blind person who required total assistance with activities of daily living from staff. LPA conducted an interview with R1, who stated that R1 wanted to leave this facility and relocate to a different place to live. R1 stated that R1 just wanted to go out, so R1 walked out of the facility and went into a building nearby. R1 stated that a few staff members followed. LPA conducted an interview with Staff #1 (S1), who stated that 911 was called when R1 walked out of the facility onto the sidewalk. One of the staff members followed R1 all the way to the next building which was Palm Springs Health Care.

Based on records review and interviews conducted, staff members followed R1 for safety when R1 walked out of the facility onto the sidewalk, and it was R1’s choice to just walk out of the facility at the time. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

It was alleged that staff are rude to resident. Information received indicated that a staff member was rude to Resident #1 (R1) when R1 returned to the facility after wandering onto the sidewalk earlier in the day. But the information was without any further details on who did or what was said to R1.

According to R1’s care plan dated February 9, 2026, R1 required staff escort when leaving the facility due to R1 being a legally blind person. LPA conducted an interview with R1, who stated that R1 wanted to move out of this facility and live independently. R1 stated that some staff members were rude but without any names or details. R1 did not know who was rude when R1 returned from wandering onto the sidewalk. R1 kept on mentioning various subjects during the interview and had to be redirected every time.

LPA conducted interviews with nine (9) residents, all of whom denied experiencing staff members being rude. LPA conducted interviews with three (3) staff members, all of whom confirmed the statements from the residents interviewed.

Based on records review and interviews conducted, the evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

Continued on LIC9099-C....

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026

LIC9099 (FAS) - (06/04)

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