336403366-9-21-2026-18-AS-APEZ-DYDT63-20260929142629

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 09/21/2026
Date Signed: 09/21/2026 12:07:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2026 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20260219113023

FACILITY NAME:	PALM COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	AURELIEN FRUIT		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 130	DATE:	09/21/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Aurelien Fruit, Administrator		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff do not assist resident with obtaining care
Staff do not maintain facility at a comfortable temperature for residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Aurelien Fruit, Administrator, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and residents and review of records.

On February 19, 2026, Community Care Licensing (The Department) received an complaint report with the following allegations.

It was alleged that staff do not assist resident with obtaining care. Information received indicated that Resident #1 (R1) had surgery on February 17, 2026. However, staff have not assisted R1 with obtaining their medication for 2 days.

LPA’s records review revealed that R1 required some staff assistance and reminders due to their cognitive condition. (Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260219113023

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 09/21/2026

NARRATIVE

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R1’s physician’s report dated September 19, 2025, indicated that R1 had a history of demanding medication immediately. LPA conducted an interview with R1, who stated that they just received their medication on February 19, 2026. R1 stated that the hospital staff where R1 had surgery sent the prescription to a wrong pharmacy in Indio, California, so R1’s medication had to be re-routed, and now R1 received it on February 19, 2026.

Based on records review and interviews conducted, the evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

It was alleged that staff do not maintain facility at a comfortable temperature for residents in care. Information received indicated that the facility was so cold that some residents wear hoodies and jackets.

LPA conducted an interview with Resident #1 (R1), who stated that their room temperature was comfortable and warm enough, but it was too cold in the hallways and dining area. LPA conducted interviews with five (5) residents, all of whom stated that staff maintained comfortable temperatures throughout the facility. LPA toured the facility and observed the temperatures at three (3) common areas of the facility. They were 73, 74, and another 74 degrees Fahrenheit which were within the regulatory temperature ranges.

Based on records review and interviews conducted, the evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026

LIC9099 (FAS) - (06/04)

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