336403366-9-4-2026-18-AS-APEZ-DYGSAY-20261002134303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 09/04/2026
Date Signed: 09/04/2026 11:04:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2026 and conducted by Evaluator Seo Jeon

COMPLAINT CONTROL NUMBER: 18-AS-20260821090321

FACILITY NAME:	PALM COURT ASSISTED LIVING		FACILITY NUMBER:	336403366
ADMINISTRATOR:	AURELIEN FRUIT		FACILITY TYPE:	740
ADDRESS:	201 S. SUNRISE WAY		TELEPHONE:	(760) 327-8351
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	130	CENSUS: 130	DATE:	09/04/2026
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:	Aurelien Fruit, Administrator		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Staff are restricting resident from leaving facility.
Staff are withholding resident personal belongings.
Staff do not provide resident with food.
Staff do not provide adequate supervision to resident(s) in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Aurelien Fruit, Administrator, and informed them of the purpose of the LPA’s visit.

The Department’s investigation involved interviews with staff and residents and review of records.
On August 21, 2026, Community Care Licensing (The Department) received a complaint report with the following allegations.

It was alleged that staff are restricting resident from leaving facility. Information received indicated that staff are preventing Resident #1 (R1) from leaving the facility to relocat to another facility. LPA conducted R1’s records review.

Continued on LIC9099-C....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20260821090321

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 09/04/2026

NARRATIVE

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According to the records, R1 was admitted to the facility on December 3, 2025 and required total staff assistance due to R1’s physical and cognitive condition.

LPA conducted interviews with five (5) residents, all of whom denied ever experiencing staff preventing residents from leaving the facility. LPA conducted an interview with R1, who denied having such experience. R1 stated that they have never mentioned to anyone about staff preventing them from leaving the facility.

The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

It was alleged that staff are withholding resident personal belongings. Information received indicated that staff have taken Resident #1’s (R1) California identification. LPA conducted interviews with five (5) residents, all of whom denied experiencing staff withholding their personal belongings. LPA conducted an interview with R1, who denied having such experience in the facility. R1 stated that they have never mentioned to anyone about staff withholding their personal belongings.

The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

It was alleged that staff do not provide resident with food. Information received indicated that staff sometimes deprive Resident #1 (R1) of food. LPA conducted interviews with five (5) residents, all of whom denied experiencing staff not providing food to residents. LPA conducted an interview with R1, who denied being deprived of food by staff. R1 stated that they have received three (3) meals every day.

The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

It was alleged that staff do not provide adequate supervision to resident(s) in care. The Department did not receive any further information regarding this allegation. LPA conducted interviews with five (5) residents, all of whom expressed that staff have provided assistance and supervision without any health and safety concerns.

Continued on LIC9099-C....

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 18-AS-20260821090321

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM COURT ASSISTED LIVING	FACILITY NUMBER: 336403366
	VISIT DATE: 09/04/2026

NARRATIVE

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LPA conducted an interview with Resident #1 (R1), who confirmed the same experience from the other residents interviewed. LPA conducted a tour of the facility and observed that there were caregivers providing assistance to residents in care throughout the facility.

Based on the interviews and observations, the evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated at this time.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Jacob Garber
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026

LIC9099 (FAS) - (06/04)

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