340313383-9-11-2026-59-AS-LMUZ-DY7NFK-20260923102540

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 340313383
Report Date: 09/11/2026
Date Signed: 09/11/2026 03:20:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2026 and conducted by Evaluator Angela Hood

COMPLAINT CONTROL NUMBER: 59-AS-20260904080313

FACILITY NAME:	ESKATON VILLAGE		FACILITY NUMBER:	340313383
ADMINISTRATOR:	HAMMAM, TIGHE		FACILITY TYPE:	741
ADDRESS:	3939 WALNUT AVE		TELEPHONE:	(916) 974-2000
CITY:	CARMICHAEL	STATE: CA	ZIP CODE:	95608
CAPACITY:	500	CENSUS: 458	DATE:	09/11/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Chantel Krahn, Resident Care Director		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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-Staff do not ensure resident refrigerators are maintained below maximum temperature requirements

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Resident Care Director, Chantel Krahn, to open and deliver complaint investigation findings regarding the above stated allegation.

During today's visit, LPA conducted interviews and obtained documentation pertinent to the investigation.
Resident (R1) had informed facility staff that their refrigerator was not keeping their food cool. According to the order invoice provided by the facility, a new refrigerator was ordered on September 4, 2026. The new refrigerator was delivered to the facility for install on September 10, 2026. As of to date, R1 has a refrigerator that operates at regulatory requirements.

Based on interviews conducted and documentation obtained, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited.
Exit interview conducted. A copy of the report was provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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