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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701167
Report Date: 09/16/2026
Date Signed: 09/16/2026 02:24:16 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2026 and conducted by Evaluator Sulma Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260629153440
FACILITY NAME:YOUNG AT HEART RCFE NO.1, INC.FACILITY NUMBER:
342701167
ADMINISTRATOR:MOLINYAWE, GLENDAFACILITY TYPE:
740
ADDRESS:9027 COLOMBARD WAYTELEPHONE:
(916) 689-7378
CITY:SACRAMENTOSTATE: CAZIP CODE:
95829
CAPACITY:6CENSUS: 6DATE:
09/16/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Administrator Glenda MolinyaweTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff is keeping resident phone from them.
INVESTIGATION FINDINGS:
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On September 16, 2026, at 3:00 PM, Licensing Program Analyst (LPA) Sulma Lopez arrived unannounced at the facility to deliver complaint findings. LPA Lopez met with Administrator Glenda Molinyawe and explained the purpose of the visit. The current census was 6 residents.

On June 29, 2026, the Department received a complaint allegation about staff taking resident cell phones from them.

Throughout the course of the investigation, LPA Lopez conducted interviews, record reviews, and a facility inspection. During the inspection of the facility, LPA observed 3 out of 3 residents having their cellphones in their possession. LPA also observed a home telephone available in the facility for resident use.
Interviews with staff indicated that staff have not taken any of the resident's phones away from them. Facility staff explained that there is a resident, Resident 1 (R1) in the home who sometimes calls 911 or other facilities with no cause. Continued...
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Sulma Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260629153440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: YOUNG AT HEART RCFE NO.1, INC.
FACILITY NUMBER: 342701167
VISIT DATE: 09/16/2026
NARRATIVE
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However, Staff 1 (S1) clarified that at no point was their phone taken away. During the visit, LPA observed R1 to have their cellphone with them.

LPA conducted a record review of the resident files. It was observed that staff support residents in paying their phone bills monthly. LPA also observed the facility's house rules did not prohibit residents from utilizing their cellphones.

Interviews with Resident 2 (R2) indicated that they had never witnessed a resident getting their phone taken away, and they also stated that they had never gotten their own phone taken from them. Interviews with Resident 1 (R1) indicated that they did not have any concerns associated with their phone being taken away.
As a result of the investigation, the Department finds this allegation to be Unfounded. A finding that the complaint is unfounded means that the allegation was false, could not have happened and/or is without a reasonable basis. Per California Code of Regulations (CCR) - Title 22, no deficiencies were cited during this visit.

An exit interview was conducted with, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Sulma Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2