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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701213
Report Date: 09/17/2026
Date Signed: 09/17/2026 01:59:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2026 and conducted by Evaluator Sulma Lopez
COMPLAINT CONTROL NUMBER: 27-AS-20260706112507
FACILITY NAME:CARLTON SENIOR LIVING SACRAMENTOFACILITY NUMBER:
342701213
ADMINISTRATOR:WIMMER, KASIEFACILITY TYPE:
740
ADDRESS:1075 FULTON AVENUETELEPHONE:
(916) 971-4800
CITY:SACRAMENTOSTATE: CAZIP CODE:
95825
CAPACITY:185CENSUS: 135DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Administrator Kasie WimmerTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff do not keep residents room free from odor.
Staff do not provide residents with food of good quality.
Staff do not provide residents with nutritious meals.
Facility is dirty.
INVESTIGATION FINDINGS:
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On September 17, 2026, at 1:30 PM, Licensing Program Analyst (LPA) Sulma Lopez arrived unannounced at the facility to deliver complaint findings. LPA Lopez met with Administrator (A1) Kasie Wimmer and explained the purpose of the visit.

On June 18, 2026, the Departement received a complaint regarding the following allegations:

Allegation: Staff do not keep residents' rooms free from odors.
The LPA conducted records reviews of the facility's housekeeping and laundry schedules. Based on record reviews, it was learned that the facility staff cleans resident bedrooms on a weekly basis. Review of the laundry schedule also indicated that laundry is completed once a week for each resident bedroom.

Continued....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Sulma Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 27-AS-20260706112507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CARLTON SENIOR LIVING SACRAMENTO
FACILITY NUMBER: 342701213
VISIT DATE: 09/17/2026
NARRATIVE
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 Per interviews with S1, it was learned that additional laundry and housekeeping services were also available for additional charge. The laundry schedule indicated that two carts of laundry complete laundry services for 10 to 12 rooms each day, 5 days per week. Rooms with elected extra laundry services, were identified at the bottom of the schedule, and those rooms receive laundry services on more than 1 day per week.

LPA Lopez toured the facility on July 7, 2026 and August 28, 2026, and observed the facility to be clean and free of odors during the visits. LPA toured 6 resident bedrooms and the rooms were observed to be clean and well maintained. LPA did not observe any foul odors coming from the resident bedrooms, carpets, bedding, or restrooms. The LPA also observed housekeeping staff actively cleaning resident bedrooms during the visit and observed a clean scent from the cleaning solutions that were being utilized. During the visits, there were no indications of odors in the facility from inadequate cleaning or laundry services. Based on the information gathered, there was not sufficient evidence to indicate that staff do not keep residents’ bedrooms free from odors.

Allegation: Staff do not provide residents with food of good quality.
Throughout the investigation, LPA conducted interviews, reviewed the monthly menus, Everyday Favorites menu, dietician reports, and Sysco food purchase invoices. LPA also conducted a tour of the facility kitchen to inspect the food preparation areas. The LPA observed that food items were being adequately stored in freezers, refrigerators, and dry storage areas. The facility contained cooking equipment which was operable, clean, and in good repair. Food storage areas were observed to be clean and sanitary. The refrigerators and freezers were maintained at adequate temperatures. In the kitchen, LPA observed cooks actively cooking meals, washing produce, and wait staff serving foods to the residents. The dining areas were also observed to be clean and ready for meal service. During the visit, there were no findings of expired food, rotten foods, or food that was not of good quality. Per interviews with S1, facility staff eat at the facility at least once a day and they like it. Interviews with residents in the dining hall also indicated that they liked the foods that were served.

Record reviews of the facility's Sysco food order invoices revealed that food is ordered at least twice a week which indicates that the facility consistently restocks perishable and nonperishable food items for meal preparation.
Continued...
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Sulma Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 27-AS-20260706112507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CARLTON SENIOR LIVING SACRAMENTO
FACILITY NUMBER: 342701213
VISIT DATE: 09/17/2026
NARRATIVE
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 LPA observed various foods on the invoices including but not limited to dairy, egg products, beverages, produce, meats, poultry, seafood, pastas, cereals, condiments, coffee, and canned goods. In addition to food, items that are essential to safe food handling and kitchen operation were also purchased including gloves, trays, dish soap, dish sanitizer, and trash liners. Based on the information gathered, there is not sufficient evidence to indicate that the facility does not provide residents with good quality food.

Allegation: Staff do not provide residents with nutritious meals.
LPA conducted record reviews of the facility's dietician report, monthly food menus, and Everyday Favorites menus. Menus reviewed by LPA reflected a variety of foods that included proteins, vegetables, fruits, grains, and dairy options. The menus offered two different dinner options to better suit the preferences of each resident. The menu items appeared to meet basic dietary and nutritional requirements. The Everyday Favorites menu listed additional choices available daily to residents which included various nutritional options for residents to choose from. LPA observed that the Everyday Favorites menu also included gluten free and vegetarian versions of each meal available upon resident request. The dietician report indicated that the facility was in compliance with safe food handling and meal preparation standards. "The food was particularly good and fresh when I ate lunch," their report stated. Per interviews with A1, the dietician consultant works with the Food and Beverage Director to create the monthly menus ensuring that meals offered include balanced portions and adequate nutrients. LPA also observed that the dietician's report indicated that facility staff are knowledgeable on resident's special diets and they provide what is needed. There were no indications on the dietician report that the facility was failing to provide nutritious meals.

Allegation: Facility is dirty.
LPA conducted an inspection on August 28, 2026 of the facility including but not limited to kitchen, dining room, common areas, courtyard, activity room, and facility bathrooms. During the inspection, LPA did not observe any furniture in disrepair, unclean surfaces, or any areas in unsanitary condition. Based on interviews with administrators and staff, everyone has a role in keeping the facility clean and free of hazards, pests, and odors. LPA reviewed the maintenance staffing schedule, laundry staff schedules, and housekeeping schedules. There were no indications of staff shortages that would prevent the facility from being cleaned in accordance to the facility's housekeeping and laundry service schedules. The facility was observed to be clean, safe and in good repair.

Continued...
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Sulma Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 27-AS-20260706112507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CARLTON SENIOR LIVING SACRAMENTO
FACILITY NUMBER: 342701213
VISIT DATE: 09/17/2026
NARRATIVE
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Due to the above noted information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations above are unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Sulma Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4