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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701234
Report Date: 08/06/2026
Date Signed: 08/10/2026 04:06:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Avelina Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260428081320
FACILITY NAME:IVY RIDGE ASSISTED LIVINGFACILITY NUMBER:
342701234
ADMINISTRATOR:LEZEL BELLOFACILITY TYPE:
740
ADDRESS:2030 23RD STTELEPHONE:
(916) 600-3309
CITY:SACRAMENTOSTATE: CAZIP CODE:
95818
CAPACITY:36CENSUS: 35DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Lezel BelloTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff does not ensure facility serves food of good quality.
Facility does not maintain adequate food supply.
Staff does not ensure facility has sufficient supply of blankets and bedding for residents in care.
Staff do not ensure residents are spoken to in an appropriate manner.
Licensee does not follow infection control plan.
Licensee does not ensure facility has adequate staffing to meet the care needs of residents.
INVESTIGATION FINDINGS:
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On August 06, 2026, at 9:30 AM, Licensing Program Analyst (LPA) Avelina Martinez arrived at the facility unannounced to deliver complaint findings. LPA Martinez met with Lezel Bello during today’s visit and explained the purpose of this inspection visit.

Throughout the course of this investigation, LPA Martinez conducted interviews, reviewed facility records, and resident records. LPA Martinez toured the facility kitchen with Lezel Bello on August 05, 2026, and inspected the food supply. LPA Martinez observed that there was an adequate food supply, and the food supply was of good quality. LPA Martinez observed that the facility had a sufficient supply of blankets and beddding for resident use. The facility has an infection control plan, and the facility has not had a recent infection outbreak at the facility. LPA Martinez observed that the facility had a supply of personal protective equipment (PPE). In addition, gloves and mask are made accessible to staff and residents.

Continued...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Avelina Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260428081320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: IVY RIDGE ASSISTED LIVING
FACILITY NUMBER: 342701234
VISIT DATE: 08/06/2026
NARRATIVE
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Five out five staff reported that the facility is not understaffed. Four out five residents reported the facility is not understaffed, and caregivers treat them with respect and provide good care to them. One out of five residents reported that facility has hired new caregivers.

Due to the above noted information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, and therefore the allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Avelina Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2