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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701286
Report Date: 09/14/2026
Date Signed: 09/14/2026 04:07:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2026 and conducted by Evaluator Christina Valerio
COMPLAINT CONTROL NUMBER: 27-AS-20260102121523
FACILITY NAME:BEATRICE HOME CAREFACILITY NUMBER:
342701286
ADMINISTRATOR:CLARK, BEATRICEFACILITY TYPE:
740
ADDRESS:1014 FERNANDO WYTELEPHONE:
(916) 270-3961
CITY:GALTSTATE: CAZIP CODE:
95632
CAPACITY:6CENSUS: 3DATE:
09/14/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Marsalee LaylorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Facility does not have staff on duty at night
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christina Valerio arrived unannounced to conduct a complaint investigation. LPA Valerio met with facility staff, Marsalee Laylor, and explained the purpose of the visit. Administrator Beatrice Clark was notified of LPAs arrival. LPA Valerio spoke to Administrator via cell phone.

The investigation consisted of interviews with residents, interviews with staff, and observation of the facility. LPA Valerio was unable to review documenation related to the allegation because Administrator Beatrice does not keep record of staff scheduled hours. According to an interview with Administrator Beatrice, Beatrice stated the proof of staff work schedule is me. LPA claified what Beatrice meant, and it was stated that Beatrice's words are proof of the staffing schedule or work hours because she is a small family business.

Continues on LIC 9099 - C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260102121523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BEATRICE HOME CARE
FACILITY NUMBER: 342701286
VISIT DATE: 09/14/2026
NARRATIVE
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On January 09, 2026, LPA Valerio conducted an unannounced visit to the facility. LPA Valerio observed two staff, Staff 1 and Staff 2, on shift. LPA Valerio observed one staff to be without a fingerprint clearance and the second staff without a facility association through Guardian. LPA Valerio cited Licensee/Administrator Beatrice Clark on case management visit dated January 09,2026.

An interview was conducted with Staff 1 (S1) and Staff 2 (S2) on January 09, 2026. According to (S1), S1 reported that S1 is a new staff member and works at night time. S1 stated S1 works 6:00 PM to 6:00 AM. According to an interview with S2, S2 works 6:00 AM to 6:00 PM. S2 stated S2 will leave when S2 feels comfortable leaving the residents. S2 reported that S2 will sometimes leave at 8:00 PM.

According to an interview with Administrator Beatrice Clark, the staff on shift only always work right hours. However, based on interviews with staff on January 09,2026, staff stated they worked 6:00 AM to 6:00 PM. When asked if Administrator Beatrice keeps track of staff hours, she stated, "No, I do not. They just text me their hours. I pay them overtime." Administrator stated she works at the facility three to four days straight and sometimes Staff 3 works in the evening.

LPA Valerio conducted interviews with residents, Resident 1 (R1) - Resident 4 (R4). Interviews with R1 and R2 were deemed unsuccessful due to communication barriers. According to an interview R3, R3 stated they had a call button before but not anymore. R3 reported that R3 calls for staff and staff come to help. R3 stated that in the middle of the night, R3 will call for staff and they come right away. R3 confirmed that two staff, Staff 1 and Staff 2 assist R3. According to an interview with R4, R4 reported that if R4 needs assistance R4 will call out for help. R4 stated they need more than just one staff on shift. The one staff that is here works 24/7 and simply cannot do everything all the time.


Based on all the information collected by the Department,  although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED. California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. An exit interview was held with facility staff, and a copy of report was left at the facility. LPA Valerio informed Administrator Beatrice of findings via cell phone. Administrator Beatrice gave permission for staff on shift to sign on her behalf.
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2026
LIC9099 (FAS) - (06/04)
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