345002854-9-24-2026-59-AS-LMUZ-DYTRVH-20261013132133

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 345002854
Report Date: 09/24/2026
Date Signed: 09/24/2026 10:43:23 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/24/2026 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20260824142605

FACILITY NAME:	ALMOND GROVE ASSISTED LIVING		FACILITY NUMBER:	345002854
ADMINISTRATOR:	SUMMERHAYS, PRESTON		FACILITY TYPE:	740
ADDRESS:	6135 ALMOND AVENUE		TELEPHONE:	(916) 988-7506
CITY:	ORANGEVALE	STATE: CA	ZIP CODE:	95662
CAPACITY:	78	CENSUS: 66	DATE:	09/24/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Administrator, Preston Summerhays		TIME COMPLETED:	10:55 AM

ALLEGATION(S):

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Staff did not allow resident to accept phone calls.

INVESTIGATION FINDINGS:

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On 9/24/26, Licensing Program Analyst (LPA) Talwinder Bains arrived unannounced to deliver complaint findings for allegations listed above. LPA met with Administrator, Preston Summerhays during today's visit and explained the purpose of the visit.

The department conducted records review and interviews with staff and residents to investigate the complaint. Resident, R1 interview indicated that they were receiving phone calls from their responsible party and not from other individuals. Staff interviewed that they were allowing phone calls only from their responsible party and not from other individuals as instructed by R1s responsible party. Record review indicated that responsible party was R1s Power of Attorney (POA) and Not the Conservator and per current regulations, POA cannot restrict phone calls or visitation for R1 unless there was restraining orders for those individuals from court. Gathered information reflected that facility did not safeguard R1s Personal Rights, therefore this allegation was SUBSTANIATED. Based on the information gathered, the preponderance of evidence standards has been met. Therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, deficiency is being cited on the attached LIC 9099-D page.

Exit interview conducted. Appeal rights and a copy of this report were provided.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 59-AS-20260824142605

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ALMOND GROVE ASSISTED LIVING	FACILITY NUMBER: 345002854
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/24/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 09/25/2026 Section Cited CCR 87468.1	1 2 3 4 5 6 7	87468.1-Personal Rights of Residents in All Facilities - (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (14) To have reasonable access to telephones, to both make and receive confidential calls. The licensee may require reimbursement for long distance calls......This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Administrator shall send a letter of understanding of this Regulation and shall conduct staff training for Residents Personal Rights. POC due date is 9/25/26.
	8 9 10 11 12 13 14	Gathered information indicated that staff did not safeguard resident, R1s Personal Rights regarding reasonable access to telephones, to both make and receive confidential calls per this Regulation, which poses immediate health and safety risks to residents in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/24/2026 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20260824142605

FACILITY NAME:	ALMOND GROVE ASSISTED LIVING		FACILITY NUMBER:	345002854
ADMINISTRATOR:	SUMMERHAYS, PRESTON		FACILITY TYPE:	740
ADDRESS:	6135 ALMOND AVENUE		TELEPHONE:	(916) 988-7506
CITY:	ORANGEVALE	STATE:CA	ZIP CODE:	95662
CAPACITY:	78	CENSUS: 66	DATE:	09/24/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Administrator, Preston Summerhays		TIME COMPLETED:	10:55 AM

ALLEGATION(S):

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Staff did not prevent the spread of scabies or other contagious rash.
Staff did not provide adequate supervision resulting in resident falling and going to the hospital.
Staff did not provide adequate supervision resulting in resident injuring their leg in a wheelchair.

INVESTIGATION FINDINGS:

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 59-AS-20260824142605

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ALMOND GROVE ASSISTED LIVING	FACILITY NUMBER: 345002854
	VISIT DATE: 09/24/2026

NARRATIVE

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**Report continued......

Allegation- Staff did not prevent the spread of scabies or other contagious rash. UNSUBSTANTIATED

During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. Based on observation, record review, and statement reviewed, the facility was following universal precautions to address any communicable outbreaks at the facility. It was learnt that facility has some cases of scabies cases at the facility in 2026 and facility followed all required guidelines to handle those cases. From the gathered information, it was evaluated that resident, R1 was not infected with scabies or any contagious rash during their residency at the facility, therefore, this allegation was UNSUBSTANTIATED.

Allegation- Staff did not provide adequate supervision resulting in resident falling and going to the hospital. Staff did not provide adequate supervision resulting in resident injuring their leg in a wheelchair. UNSUBSTANTIATED

The department conducted records review and interviews with staff and residents to investigate the complaint. Resident, R1, interviewed reflected that their care were met at the facility and there were no reportable concerns. Staff interviews indicated that R1 required minimal assistance with their activities of daily living (ADLs) and their care needs were met. Record review indicates that R1 was experiencing knee pain in July 2026 and they hurt their knee during self-transfer with walker and were sent to hospital to seek medical care in last week of July. After their knee treatment, they were sent to skilled nursing facility for rehab and they came to the facility after few weeks. During the investigation, it was noted that R1 was getting physical therapy services at the facility and was learning to ambulate again with walker and their condition was improving. From the gathered information, there were insufficient information regarding R1s leg injury were due to lack of care and supervision of staff, therefore this allegation was UNSUBSTANTIATED.

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted. A copy of this report was provided.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026

LIC9099 (FAS) - (06/04)

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