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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 345002854
Report Date: 09/09/2026
Date Signed: 09/09/2026 11:25:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Talwinder Bains
COMPLAINT CONTROL NUMBER: 59-AS-20260811085849
FACILITY NAME:ALMOND GROVE ASSISTED LIVINGFACILITY NUMBER:
345002854
ADMINISTRATOR:SUMMERHAYS, PRESTONFACILITY TYPE:
740
ADDRESS:6135 ALMOND AVENUETELEPHONE:
(916) 988-7506
CITY:ORANGEVALESTATE: CAZIP CODE:
95662
CAPACITY:78CENSUS: 65DATE:
09/09/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Staff, Megan Puckett TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff sexually abused resident.
Resident sustained bruises and scratches due to staff neglect or physical abuse.
INVESTIGATION FINDINGS:
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On 9/9/26, Licensing Program Analyst (LPA) Talwinder Bains arrived unannounced to deliver complaint findings for allegations listed above. LPA met with Staff, Megan Puckett during today's visit and explained the purpose of the visit.

The department conducted records review and interviews with staff and residents to investigate the complaint.



**Report continued on LIC9099-C**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260811085849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ALMOND GROVE ASSISTED LIVING
FACILITY NUMBER: 345002854
VISIT DATE: 09/09/2026
NARRATIVE
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****Report continued.....

Allegation- Staff sexually abused resident. UNSUBSTANTIATED.

Interviews conducted with residents indicated that they felt safe at the facility and no one has ever hurt them at the facility. Interviews conducted with staff indicated there has not been any reports of inappropriate behavior or touching from staff. Staff ensure to report anything out of the ordinary during brief changes. Records reviewed indicated that there were no reports of sexual abuse or suspected sexual abuse from staff towards residents in care.Based on interviews conducted and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED.

Allegation- Resident sustained bruises and scratches due to staff neglect or physical abuse. UNSUBSTANTIATED.

Department conducted record review, staff and residents interviews to investigate this allegation. Residents interviewed did not indicate any staff neglect or physical abuse. Residents stated that they felt safe at the facility. Staff interviewed indicated that they were aware of bruises and red marks on resident, R1s inner thighs and legs but it was not due to staff neglect or physical abuse in any manner. It was learned that R1 was scratching their legs and arms which might have been caused by those bruising. Record review reflected that staff were notifying R1s doctor regarding those bruises and redness and were following doctor’s orders to treat them. Based on this information, this allegation was UNSUBSTANTIATED.

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.



Exit meeting conducted .A copy of this report has been provided to facility.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2