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32 | Allegation: Staff handled resident in a rough manner- Unfounded
LPA conducted interviews with residents and staff. Resident interviews revealed there have not been any incidents with residents and staff. During the investigation process there was no information provided indicating that facility staff handled residents in a rough manner.
Allegation: Staff spoke inappropriately to resident- Unfounded
LPA conducted interviews with residents and staff. Resident interviews revealed staff have never spoken to residents inappropriately. Resident interview further revealed that when a resident was being rude to staff the staff are still nice and respectful to the resident. Staff interviews revealed they have not seen or heard another staff speaking inappropriately to residents.
Allegation: Staff were unable to communicate with resident due to language barrier- Unfounded
During the course of the investigation LPA interviewed staff at the facility and did not experience issues with communication due to language barrier. LPA conducted interviews with residents. Resident interviews revealed they had no communication issues with staff.
Based on information obtained through interviews, the Department finds the allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.
Exit interview conducted and a copy of the report and appeal rights were left at the facility. |