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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 347005467
Report Date: 09/25/2026
Date Signed: 09/25/2026 04:12:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2026 and conducted by Evaluator Angela Hood
COMPLAINT CONTROL NUMBER: 59-AS-20260708102959
FACILITY NAME:BROOKDALE FOLSOMFACILITY NUMBER:
347005467
ADMINISTRATOR:SHARI KRANIGFACILITY TYPE:
740
ADDRESS:780 HARRINGTON WAYTELEPHONE:
(916) 983-9300
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:130CENSUS: 83DATE:
09/25/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Shari Kranig, Executive DirectorTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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9
-Staff did not obtain timely medical care for resident
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Shari Kranig, to deliver complaint investigation findings regarding the above stated allegation.
During the course of the investigation, LPA conducted interviews and obtained documentation pertinent to the investigation.
According to resident (R1's) progress notes, dated January 8, 2026-June 10, 2026, R1 informed the ED and the Health and Wellness Director (HWD) on April 13, 2026 they saw a bug. The ED and HWD checked R1's apartment and mattress and there were no signs of bugs observed. Notes indicated that there was old scabbing observed on R1's leg. Notes also indicated that the ED and HWD spoke with R1's responsible party who agreed that R1 had an old scab on their leg. There were no additional notations regarding concerns for bugs or bug bites. Interview with relevant party indicated that R1 was seen by their physician who didn't identify the markings on R1's leg as bug bites. Relevant party stated that R1's physician indicated that the markings were age related.
**********************************************Continued on LIC9099-C************************************************

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 59-AS-20260708102959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BROOKDALE FOLSOM
FACILITY NUMBER: 347005467
VISIT DATE: 09/25/2026
NARRATIVE
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Interviews with ED and the Maintenance Director indicated that the facility has always had pest control services provided, which included monthly and as needed services. Pest Control Invoice, dated April 13, 2026, indicated that they "performed exterior rodent service. Checked accessible bait stations and replaced bait as needed. Checked accessible rodent stations and cleaned/reset traps as needed. Performed interior rodent service, checked and reset all traps. No rodent or insect activity was noted during the inspection and/or service. [Pest Control Company] large fly program serviced. Glueboards checked. Glueboards were 25% full, glueboards replaced. No fly activity was noted during the inspection and/or service. No cockroach activity was noted during the inspection and/or service. [Pest Control Company] Ant Program serviced. No findings noted during service."

Based on interviews conducted and documentation obtained, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2026 and conducted by Evaluator Angela Hood
COMPLAINT CONTROL NUMBER: 59-AS-20260708102959

FACILITY NAME:BROOKDALE FOLSOMFACILITY NUMBER:
347005467
ADMINISTRATOR:SHARI KRANIGFACILITY TYPE:
740
ADDRESS:780 HARRINGTON WAYTELEPHONE:
(916) 983-9300
CITY:FOLSOMSTATE:CAZIP CODE:
95630
CAPACITY:130CENSUS: 83DATE:
09/25/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Shari Kranig, Executive DirectorTIME COMPLETED:
04:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff did not ensure facility was free of pests
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Shari Kranig, to deliver complaint investigation findings regarding the above stated allegation.
During the course of the investigation, LPA conducted interviews and obtained documentation pertinent to the investigation.
According to resident (R1's) progress notes, dated January 8, 2026-June 10, 2026, R1 informed the ED and the Health and Wellness Director (HWD) on April 13, 2026 they saw a bug in their apartment. The ED and HWD checked R1's apartment and mattress and there were no signs of bugs observed. There were no addtional notations regarding concerns for bugs or bug bites in R1's progress notes
Pest Control Invoice, dated April 13, 2026, indicated that they "performed exterior rodent service. Checked accessible bait stations and replaced bait as needed. Checked accessible rodent stations and cleaned/reset traps as needed. Performed interior rodent service, checked and reset all traps. No rodent or insect activity was noted during the inspection and/or service. [Pest Control Company] large fly
***********************************************Continued on LIC9099-C*************************************************
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 59-AS-20260708102959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BROOKDALE FOLSOM
FACILITY NUMBER: 347005467
VISIT DATE: 09/25/2026
NARRATIVE
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program serviced. Glueboards checked. Glueboards were 25% full, glueboards replaced. No fly activity was noted during the inspection and/or service. No cockroach activity was noted during the inspection and/or service. [Pest Control Company] Ant Program serviced. No findings noted during service." Pest Control Invoice, dated April 23, 2026, indicated that ants were found and the area was serviced. They "inspected and treated selected areas. Treated kitchen, office and guest [room] for ants." Invoice dated May 14, 2026 indicated that the same services were provided on April 13, 2026, as well as a treatment for ant activity. On June 2, 2026, Pest Control inspected 27 rooms and no pest activity was noted. On June 12, 2026, Pest Control inspected four (4) rooms and found bed bugs in two (2) rooms. They noted facility sanitization to be conducted and a mass inspection was scheduled due to two (2) rooms having positive activity. On June 17, 2026, Pest Control "inspected and treated selected areas. Laundry room and janitor closet" as well as serviced seven (7) rooms, due to bed bugs being found on beds and baseboards of two (2) of the rooms. On June 18, 2026, Pest Control serviced the two (2) rooms as they noted bed bugs found in one (1) of the room's chairs. On June 19, 2026, Pest Control serviced the one (1) room that they noted bed bugs found in the chair. There were no other findings noted during the service. On June 20, 2026, Pest Control inspected one (1) room on a different floor of the care home and no bed bugs were seen during inspection. On 7/9/2026, Pest Control inspected the original seven (7) rooms that were inspected on June 17, 2026 and "no bed bug activity noted during inspection. Customer went with a second company to heat treat facility."

According to a second Pest Control Company Work Order, dated July 1, 2026, they provided a commercial bed bug heat treatment to five (5) rooms. On July 2, 2026, they provided commercial bed bug heat treatment to an additional four (4) rooms. On August 7, 2026, they provided a follow-up inspection and spray to 19 rooms and found no activity of bugs in 18 of the 19 rooms. The one (1) room with new activity was treated.

Interviews with ED and the Maintenance Director indicated that the facility has always had pest control services provided, which included monthly and as needed services. The facility is proactively addressing any pest or rodent issue by maintaining an ongoing pest control contract. ED provided LPA with a letter that was sent out to residents and families on June 19, 2026 regarding the bed bugs identified in two (2) apartments. The letter indicated that immediate action was being taken by the care home. The letter indicated that professional treatment was conducted and that the nearby apartments were inspected and treated as a precaution to ensure the issue does not spread. The letter also indicated that staff were trained on how to identify bed bugs, protocols were put in place, and they will continue monitoring closely. The ED indicated that a second letter was sent out regarding the heat treatment and precautionary treatment.
***************************************************Continued on LIC9099-C**********************************************
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 59-AS-20260708102959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BROOKDALE FOLSOM
FACILITY NUMBER: 347005467
VISIT DATE: 09/25/2026
NARRATIVE
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Interviews with residents (R2 and R3) indicated that they informed the ED as soon as they noticed bed bugs in their room. R2 and R3 indicated that the facility had pest control come out the same day. They indicated that they moved apartments temporarily until all treatments were completed. R2 and R3 indicated that residents were notified regarding bed bugs in the care home.

Interview with relevant party indicated that R1 reported bugs to the facility between April-May and the facility did not identify the problem until June. However, Pest Control was providing services in the facility and did not identify bed bugs until their June 12, 2026 visit. According to R1's progress notes, R1 left the facility on May 12, 2026 and never returned. Notes indicated that, on June 2, 2026, the facility was informed by R1's responsible party that they would not be returning to the care home. Notes also indicated that R1's move out/discharge date was June 10, 2026. R1 was not present in the care home during the inspections/treatments for bed bugs and did not require temporary relocation to a different apartment.

Based on documentation obtained and interviews conducted, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies are being cited.
Exit interview conducted. A copy of the report was provided.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5