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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 365530333
Report Date: 08/19/2026
Date Signed: 08/19/2026 12:54:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Eldin Serrano
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260515102734
FACILITY NAME:REGENCY PALMS COLTONFACILITY NUMBER:
365530333
ADMINISTRATOR:TO, LISAFACILITY TYPE:
740
ADDRESS:839 FAIRWAY DRIVETELEPHONE:
(949) 222-9119
CITY:COLTONSTATE: CAZIP CODE:
92324
CAPACITY:150CENSUS: 27DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Lorena Munoz, Sales DirectorTIME COMPLETED:
01:10 PM
ALLEGATION(S):
1
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9
Resident sustained bruises due to neglect or physical abuse.
Staff are being verbally abusive to resident in care.
INVESTIGATION FINDINGS:
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5
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9
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13
 On 8/19/2026, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to commence the complaint investigation and deliver the findings of the above allegations. LPA explained the purpose of the visit to Sales Director Lorena Munoz. The investigation consisted of records review, interviews with the reporting party, relevant parties, staff, and residents, as well as facility observation.

Allegation #1 Resident sustained bruises due to neglect or physical abuse
Based on all the interviews, as well as LPA observation, the evidence does not support the allegation. RP stated R1 had three small dots on R1’s wrist but could not identify the cause. LPA observed a minor scratch on R1’s wrist, not a bruise. All staff interviewed denied witnessing physical abuse, and residents denied observing abuse. Interviewed with relevant party reported that R1 has a long history of prior unsubstantiated complaints. No documentation or witness statements corroborated with physical abuse or neglect. LPA is unable to corroborate the allegation.

*******continued on LIC9099C********
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260515102734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: REGENCY PALMS COLTON
FACILITY NUMBER: 365530333
VISIT DATE: 08/19/2026
NARRATIVE
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Allegation #2 Staff are being verbally abusive to resident(s) in care
Interviews with staff and residents did not support the allegation. All staff interviewed denied witnessing or engaging in verbal abuse. Residents reported positive interactions with staff and stated no verbal abuse occurred. R1 reported that a staff used an angry or forceful tone when addressing R1’s care and movement, but no other interviews or observations corroborated verbal abuse. LPA is unable to corroborate the allegation.

Based on interviews, observation, and record review, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C, were discussed and provided to Sales Director Lorena Munoz.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2