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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366425270
Report Date: 08/17/2026
Date Signed: 08/17/2026 02:44:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260223152636
FACILITY NAME:ABRIA DEL CIELOFACILITY NUMBER:
366425270
ADMINISTRATOR:CRISELDA ESPIRITU SANTOFACILITY TYPE:
740
ADDRESS:1589 N. WATERMAN AVETELEPHONE:
(909) 884-4757
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:240CENSUS: 133DATE:
08/17/2026
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Criselda Espiritu SantoTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff handled resident in care in a rough manner
Staff force-fed medication to resident in care
Staff spoke inappropriately to resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Criselda Espiritu Santo and explained the purpose of the visit regarding the allegations stated above.

First allegation: Staff handled resident in care in a rough manner. Regarding the allegation stated above, LPA conducted interviews with Staff #1-3 regarding the alleged allegation and Staff #1-3 denied the allegation. In addition, Staff #2-3 denied witnessing Staff #1 hurt or handle residents in a rough manner. Furthermore, Staff #1 denied hurting or handling R#1 in a rough manner. Staff #1 also denied making derogatory comments to Resident #1. LPA conducted interviews with Resident #2-5 regarding the alleged allegation and R #2-5 denied the allegations and stated that they have not witnessed Staff #1 or any other staff who hurt, throw, or handle residents in a rough manner. In addition, R#2-5 also denied staff making derogatory comments towards residents in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260223152636
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ABRIA DEL CIELO
FACILITY NUMBER: 366425270
VISIT DATE: 08/17/2026
NARRATIVE
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Second allegation: Staff force-fed medication to resident in care. Regarding the allegation stated above LPA conducted interviews with Staff #1-3 regarding the alleged allegation and Staff #1-3 denied the allegation. In addition, Staff #2-3 informed LPA that they have not witness Staff #1 force feed medication to any resident in care. Staff #1 denied the allegation pertaining to staff force feeding medication to Resident #1. LPA conducted interviews with Resident #2-5 regarding the alleged allegation and R#2-5 denied the allegation and stated that they have not witnessed Staff #1 or any other staff force feed medication to residents in care.

Third allegation: Staff spoke inappropriately to resident in care. Regarding the allegation stated above, LPA conducted interviews with Staff #1-3 regarding the alleged allegation and Staff #1-3 denied the allegation. In addition, Staff #2-3 informed LPA that they have not witnessed Staff #1 speak to R#1 or any resident inappropriately while in care. LPA conducted an interview with Resident #2-5 regarding the alleged allegation and Resident #2-5 denied the allegation and informed LPA that they have not witness Staff #1 or any staff speak to residents inappropriately manner while in care. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Criselda Espiritu Santo
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2