366426055-9-3-2026-56-AS-NBRN-DYETTV-20260930150123

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 366426055
Report Date: 09/03/2026
Date Signed: 09/03/2026 04:49:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2026 and conducted by Evaluator Renese Howell-Small

COMPLAINT CONTROL NUMBER: 56-AS-20260813083715

FACILITY NAME:	BRIGHTWATER SENIOR LIVING OF HIGHLAND (DBA)		FACILITY NUMBER:	366426055
ADMINISTRATOR:	MARGUERITE CROCKEM		FACILITY TYPE:	740
ADDRESS:	28807 BASELINE STREET		TELEPHONE:	(909) 742-7353
CITY:	HIGHLAND	STATE: CA	ZIP CODE:	92346
CAPACITY:	115	CENSUS: 90	DATE:	09/03/2026
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Health Services Director, Amber Nelson		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff does not ensure that residents' nutritional needs are being met.
Staff are not providing adequate meal service.
Staff are not providing adequate supervision to the resident

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 09/03/2026 at 2:00PM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility in order to deliver findings for the above allegations. LPA discussed the purpose of the visit with the Health Services Director, Amber Nelson. The investigation consisted of observation, interview and record review.

In regards to the allegation of staff does not ensure that residents' nutritional needs are met:
LPA interviewed staff and residents. Staff denied the allegation and stated that residents' nutritional needs are met. Residents stated that they have a variety of foods available. LPA observed the facility menu and food supply. LPA reviewed resident records with special diets. Based on interviews, observation, record review and limited information, this allegation is UNSUBSTANTIATED.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Renese Howell-Small
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 56-AS-20260813083715

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRIGHTWATER SENIOR LIVING OF HIGHLAND (DBA)	FACILITY NUMBER: 366426055
	VISIT DATE: 09/03/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

In regards to the allegation of staff are not providing adequate meal service:
LPA interviewed staff and residents. Residents stated that their meals are provided in their rooms or in the dining area. Staff denied the allegation and stated that residents receive personal meal service as needed. Based on interviews and limited information, this allegation is UNSUBSTANTIATED.

In regards to the allegation of staff are not providing adequate supervision to the resident:
LPA interviewed staff and residents. Staff denied the allegation and stated that there is always adequate supervision in the memory care unit; assisted living residents may need limited supervision based on their care plan. Residents stated that there are staff available to assist when needed. LPA observed multiple staff and a volunteer in the memory care unit as well as staff throughout the facility. Based on interviews, observation, and limited information, this allegation is UNSUBSTANTIATED.

UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to the Health Services Director, Amber Nelson.

SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Renese Howell-Small
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2