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13 | On 04/25/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation to deliver the findings received. Due to the facility being closed, LPA conducted this remotely and delivered findings remotely.
On 03/04/2022, at a12:05 p.m., Licensing Program Analyst (LPA), Sabel Martinez, conducted an unannounced visit to initiate a complaint investigation regarding the above allegations. During the visit, LPA reviewed and secured staff and resident records. A tour of the facility was conducted with the Sales Director, and Maintenance Director, Jesus Diaz. LPA Martinez inspected the facility's food supply. Further investigation is needed and future visits may be necessary to determine the outcome of the investigation. On 4/25/2026, Licensing Program Analyst (LPA) Jaime Vado LPA Vado attempted to reach the complainant to conduct further interviews but was not able to reach thems as the phone number is now disconnected. LPA attempted to review evidence obtained via documents, but those items were not avialable for review. LPA reviewed interviews conducted with the co-complainants but there are no interviews with staff. Due to a lack of evidence, documentation, and interview details these allegations are unsubstantiated. This facility has since closed on 10/03/2022 and is no longer licensed by the Department. LPA is not able to make a physical visit, contact specific staff persons for interviews, or request further information in regards to resident files and plans. Due to the facility being closed, findings will delivered via mail to the licensee at the last documented address on file.
Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above |