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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603761
Report Date: 09/23/2026
Date Signed: 09/23/2026 05:51:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2026 and conducted by Evaluator Carmen Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20260918100316
FACILITY NAME:P & P HOMES INCFACILITY NUMBER:
374603761
ADMINISTRATOR:ORDINANZA, PAULO CFACILITY TYPE:
740
ADDRESS:146 WEDGEWOOD DRIVETELEPHONE:
(858) 327-0429
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:6CENSUS: 6DATE:
09/23/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Administrator Paulo Ordinanza, Lead Caregiver Jonathan Luciano, and Administrator’s Assistant Jevi SorianoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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- Staff do not feed resident
- Staff did not prevent theft of personal belongings
- Staff are mismanaging a resident's medications
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to open a complaint investigation. While at the facility, LPA investigated and delivered findings regarding the above-mentioned allegations. LPA identified herself and was granted entry by caregiver Editha Cuizon. LPA stated the purpose of the visit and reviewed the findings of the complaint with Administrator Paulo Ordinanza, Lead Caregiver Jonathan Luciano, and Administrator’s Assistant Jevi Soriano.

The Department’s investigation consisted of interviews with staff and the resident, and records review of relevant documents pertinent to this investigation. On September 18, 2026, it was alleged that the facility staff did not feed a resident, did not prevent the theft of their personal belongings, and were mismanaging resident’s medications.

It was specifically alleged that the facility staff did not provide the residents with food prior to their medical appointments three times per week due to staff not being on shift and would be fed upon their return with cold food.
(Continuation on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20260918100316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: P & P HOMES INC
FACILITY NUMBER: 374603761
VISIT DATE: 09/23/2026
NARRATIVE
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(Continuation of LIC9099)

Interviews with R1 said that they did not say that they did not report that they disliked the food at the current facility they are living at. They had reported to a third party that their former facility would not provide them with hot food when they returned from their appointments. R1 also reported that at the current facility, although they provide them with some of the same foods, they liked that they are receiving their meals hot. The facility obtained internal records of the residents' meals that were provided to them. Upon review, the resident was being provided with oatmeal, berries, pancakes, sausage, and fruit. During the visit, LPA observed that staff were cooking, and upon R1's return from their appointment, they were provided with pancakes, sausage, and fruit served with a cup of coffee.

It was specifically alleged that the resident was missing 5 pairs of pants and towels. According to facility staff #1 (S1), they said that they had inventoried the resident's belongings when they were transported to the facility. S1 said R1 was an emergency transport and their belongings were transported by a third-party agency when they arrived. They had inventoried their items upon their arrival and said that they did not have any additional pants beyond the ones inventoried. R1 said that they count their items daily and they had counted 10 pants, and later recanted and said 11 due to the pair that they wore. R1 said that they counted the items when they were on their bed when they arrived at the facility and put them away themselves in their drawer. LPA counted the pants with R1 and with S1. There were a total of 5 pairs, including the pair that R1 wore. They also said that they were missing towels, and when LPA commenced to count the towels with R1, they said that there were towels in their drawer that were not there the night before, and some of the towels they felt were not theirs. Upon LPA's entrance, they had counted with S1 a total of 13 towels. According to the resident's Personal Property and Valuables Sheet, the resident arrived at the facility with 6 pairs of pants and a total of 13 towels. LPA spoke with the Administrator, who said that they had received R1's items in garbage bags from their third-party agency and had inventoried the items upon arrival. The Administrator also said that they had been informed that R1 was missing 5 pairs of pants and had gone out to purchase the missing items and towels to de-escalate the situation because R1 was upset.

It was specifically alleged that staff were mismanaging R1s medications, and the counts of the medications are not always the same. Interviews with R1 said that the staff are giving them incomplete medication and counts between 12 -13 medications, and now they have been counting between 7 or 6 medications.
(Continuation on LIC9099-C)
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20260918100316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: P & P HOMES INC
FACILITY NUMBER: 374603761
VISIT DATE: 09/23/2026
NARRATIVE
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(Continuation of LIC9099-C)

LPA counted 10 medications with them for their morning medications, on 09/23/2026. R1 said that they had counted 9 medications yesterday. R1 said that they have issues with their primary care physician (PCP), who removed some of their medications and a sensor from them, which they allege they need. According to S1, and the Administrator confirmed that the normal medications they usually take are 9 medications, and depending on their blood pressure and pain, is when R1s medications are adjusted to an additional 2 or 3 medications. Administrator said that R1's PCP had removed a medication and sensor because their diet has become healthier, and their PCP prescribed for them to be removed. Administrator further said that they attempted to explain to R1, but R1 kept being verbally loud to them and their staff. Administrator had submitted 2 incident reports for R1's dissatisfaction. Upon review of R1's records, LPA observed that the residents had 2 IRs on file which reported them being combative with staff. LPA reviewed the resident's medication profile sheet, dated 08/05/2026, and their medication administration record (MAR) for September 2026, which medications were accounted for with the exception of one set of eye drops and 2/3’s of a vitamin, which will be addressed on a case management visit.

It should be noted that LPA left during this visit to draft this report.

Based on the Department’s investigation of the above-mentioned allegations and the evidence obtained during staff and resident interviews, records reviewed, and LPA observations, there is insufficient evidence to meet the preponderance of evidence standard. Therefore the complaint is unsubstantiated.

The report was discussed, and an exit interview was conducted with Administrator Paulo Ordinanza, Lead Caregiver Jonathan Luciano, and Administrator’s Assistant Jevi Soriano. A copy of this report, along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Administrator Ordinanza at the conclusion of the visit. The signature below confirms the receipt of these documents.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3