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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603870
Report Date: 09/18/2026
Date Signed: 09/18/2026 01:19:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2026 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20260910123202
FACILITY NAME:LA CRUZ SENIOR CARE, INCFACILITY NUMBER:
374603870
ADMINISTRATOR:CRUZ, LINDAFACILITY TYPE:
740
ADDRESS:1882 Euclid AVETELEPHONE:
(619) 729-1842
CITY:El CajonSTATE: CAZIP CODE:
920192050
CAPACITY:8CENSUS: 8DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Sarah BalverdeTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
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9
Resident was not accorded dignity
INVESTIGATION FINDINGS:
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2
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5
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8
9
10
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13
Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to initiate a complaint investigation on the above-mentioned allegation. LPA met Sarah Balverde and discussed the purpose of the visit. Linda Cruz arrived shortly after.
According to the allegation on September 10, 2026, an unnamed caregiver yelled at a resident in care. On today’s date, LPA Strong conducted a facility inspection, interviewing staff and residents. Interviews with multiple residents established that residents are treated with respect and enjoy living at the facility. Interviews with staff did not reveal any recent incidents of staff raising their voice at residents. An interview with an outside source present at the facility multiple times per week did not reveal any information to corroborate the allegation.
Based on interviews, and observations there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegations is unsubstantiated. An exit interview was conducted with Sarah Balverde, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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