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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604426
Report Date: 07/17/2026
Date Signed: 07/17/2026 09:26:30 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Natasha Persaud
COMPLAINT CONTROL NUMBER: 08-AS-20260416155740
FACILITY NAME:RIDGEVIEW ASSISTED LIVING COMMUNITYFACILITY NUMBER:
374604426
ADMINISTRATOR:PRABHJOT KAURFACILITY TYPE:
740
ADDRESS:9825 GLEN CENTER DRIVETELEPHONE:
(858) 293-3905
CITY:SAN DIEGOSTATE: CAZIP CODE:
92131
CAPACITY:68CENSUS: 60DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Executive Director, Meegan KlineTIME COMPLETED:
09:20 AM
ALLEGATION(S):
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Staff did not seek medical attention for a resident in a timely manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Natasha Persaud conducted a telephone visit to conclude a complaint investigation regarding the above mentioned allegation. LPA discussed the investigation with Executive Director, Meegan Kline.

During the investigation, the facility was toured, records reviewed, and interviews conducted with staff. It was alleged staff did not seek medical attention for a resident in a timely manner. It was reported that Resident #1 (R1) fell on 04/13/26, while in the restroom and staff responded by putting R1 back to bed and providing Tylenol. However, R1 was in significant pain and requested to go to the hospital but had to wait four (4) hours until they called an ambulance to transport R1 to the hospital.

A review of facility records indicated R1 was sent out to the hospital by the Assisted Living facility on 03/23/26 for an unrelated medical condition. On 03/30/26, R1 was transported to a Skilled Nursing Facility (SNF) and remained at the SNF through 05/19/26. R1 confirmed they did not fall at the assisted living facility but rather at the SNF. Continued on LIC 9099C.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260416155740
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: RIDGEVIEW ASSISTED LIVING COMMUNITY
FACILITY NUMBER: 374604426
VISIT DATE: 07/17/2026
NARRATIVE
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R1 also confirmed the allegation was investigated by the appropriate agency. Staff interviews confirmed R1 did not have a delay of medical care caused by the assisted living facility staff, as R1 was not present in the facility for the time frame reported. Skilled Nursing Facilities are overseen by California Department of Public Health (CDPH), not Community Care Licensing. LPA confirmed with SNF staff that investigation was initiated by CDPH.

This agency has investigated the complaint alleging staff did not seek medical attention for a resident in a timely manner. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were emailed to Executive Director, Meegan Kline.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2