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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604525
Report Date: 07/28/2026
Date Signed: 07/28/2026 11:31:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2026 and conducted by Evaluator Carmen Lopez
COMPLAINT CONTROL NUMBER: 08-AS-20260721155709
FACILITY NAME:CANYON GUEST HOMEFACILITY NUMBER:
374604525
ADMINISTRATOR:RAPHAEL, DANIELFACILITY TYPE:
740
ADDRESS:4224 EMET COURTTELEPHONE:
(858) 285-0811
CITY:SAN DIEGOSTATE: CAZIP CODE:
92117
CAPACITY:6CENSUS: 5DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Gautav "Gary" Rathi, AdministratorTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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- Faciltiy staff did not use the residents potural assistive device
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to open a complaint investigation. While at the facility, LPA investigated and delivered findings regarding the above-mentioned allegation. LPA identified herself and was granted entry by caregiver Karina Colins. LPA stated the purpose of the visit and reviewed the findings of the complaint with Administrator Gaurav “ Gary” Rathi.

The Department’s investigation consisted of interviews with staff and resident, and records review of relevant documents pertinent to this investigation, and LPA observations. On July 21, 2026, it was alleged that the facility staff did not use the residents’ postural support device.

According to the facility documents, residents #1 (R1s) Discharge documents dated June 6, 2026, said they are alert and oriented. Progress Notes from their Senior Service Agency, dated June 11, 2026, annotates that the resident has an underlying medical condition that according to Mayo Clinic, symptoms may cause movement disorders.
(Continuation on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260721155709
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CANYON GUEST HOME
FACILITY NUMBER: 374604525
VISIT DATE: 07/28/2026
NARRATIVE
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(Continuation of LIC9099)
According to R1s notes, their neurologic system admits tremors/jerking movements, but their orientation is x3, has no speech issues and their memory is fair. It does annotate that R1 does have sporadic jerking movements. Their Physician’s Report (LIC602) show, R1 does have an underlying medical condition that cause cognitive impairment as well as another medical condition that can cause movement disorders. Their physical health shows that R1 has motor impairment. Their LIC602 also says that R1 is able to communicate and follow directions/instructions. R1’s overall metal health is good and does not have any behavioral expressions.

It was specifically alleged that the facility staff did not use the residents postural supportive device. Interviews with staff #1 (S1) and staff #2 (S2) confirmed that the assistive device supports are not used for the resident at the facility. They do place the assistive device supports when the resident leaves the facility premise for example when they go see their primary care physician (PCP). According to S1, they do not want R1 to get hurt with their assistive device when they have uncontrolled movements and it also gives R1s legs freedom to move. According to S2 they do require R1 to have their supportive device on the wheelchair for R1s safety when they leave the facility. S2 said that R1 gets seen approximately three times per week and is currently being reviewed to obtain physical therapy services which are currently pending. LPA spoke with R1 who said that they did not like the assistive device due to movement restrictions and no “freedom” to move, but said they are indifferent to the device. Interview with Administrator said that R1 denies to place the device on their wheelchair on multiple occasions. They have to reason with them to place them on when they leave the facility.

On July 28, 2026, LPA observed that R1 did not have the postural device on their wheelchair while they were at the facility. When their Senior Service Center came to pick up R1, S1 and Administrator Gary Rathi placed the postural supports on the wheelchair for their transport. The supportive device was extended to the maximum length and the residents knees were bent upwards and looked as if the device was not long enough as R1 is tall.

Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during staff and resident interviews, records reviewed, and LPA observations, there is insufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be unsubstantiated.

The report was discussed, and an exit interview was conducted with Administrator Guarav “Gary” Rathi. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Administrator Rathi at the conclusion of the visit. The signature below confirms the receipt of these documents.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
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