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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604941
Report Date: 09/17/2026
Date Signed: 09/17/2026 12:09:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2026 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20260910104759
FACILITY NAME:CRISTOBAL WAY RCFEFACILITY NUMBER:
374604941
ADMINISTRATOR:MASE, DOMINIQUE JOHN OFACILITY TYPE:
740
ADDRESS:3369 CRISTOBAL WAYTELEPHONE:
(619) 405-3586
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:4CENSUS: 4DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
09:31 AM
MET WITH:Milagros "Mila" Postert , AdministratorTIME COMPLETED:
11:34 AM
ALLEGATION(S):
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Financial abuse by staff
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced complaint visit for the above listed allegation. LPA identified herself to Milagros "Mila" Postert , Administrator and was granted entry into the facility, and explained the reason for the visit.

During the visit, LPA conducted a facility tour, interviews and looked at pertinent documents and received copies. It was alleged that the licensee financially abused resident. Interviews revealed that Resident 1 (R1) receives a rapid card with their Personal and Incidentals (P&I) on there. Interviews revealed that on or around August 31, 2026 Staff 1 (S1) at the facility stole the facility SUV and used the company credit card. About a week or so later, interviews revealed upon further investigation, the licensee noticed that money was used off of R1s rapid card as well. Interviews revealed it was about 10 transactions totaling almost $3700 dollars that S1had stolen. Interviews revealed that the licensee stopped access to the facility credit card and R1s rapid card so S1 could not gain any more money. Interviews revealed that no other monies have been touched since the licensee cut off access. An outside source interview revealed that the agency sends a monthly amount payable to a rapid pay card for R1's personal needs. Another outside source interview revealed that they are aware of the incident and that the staff had stolen over $3000 dollars from R1. Based on the evidence obtained from interviews, the complaint allegation is substantiated. A substantiated finding means the allegation is valid because the preponderance of the evidence standard has been met.

A deficiency is cited per Title 22 California Code of Regulation on the 9099 D page. An exit interview was conducted with Milagros "Mila" Postert , Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260910104759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CRISTOBAL WAY RCFE
FACILITY NUMBER: 374604941
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/25/2026
Section Cited
CCR
87468.2(a)(8)
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87468.2 Additional Personal Rights of Residents in Privately Operated Facilities: “(a)…residents in privately operated residential care facilities shall have all of the following rights: …(8) To be free from…financial exploitation…” This requirement was not met, as evidenced by:
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Licensee reviewed the matter and made an independent decision to terminate S1’s employment effective 09/07/2026. This resolves the immediate threat to residents in care. Licensee agreed to utilize an outside source to coordinate the retraining of its remaining staff on the topics: a) Resident’s Personal Rights, b) Resident Finacial Abuse Prevention. Upon training completion, Licensee agreed to submit to LPA the training sign-in sheet as proof.
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Based on interviews and records, licensee did not ensure that resident (R1) was free from the financial exploitation of their staff (S1), while R1 was under licensee’s supervision. This posed an immediate personal rights risk to 1 of 4 (R1) residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
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