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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600897
Report Date: 07/16/2026
Date Signed: 07/16/2026 03:37:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator John Calandra
COMPLAINT CONTROL NUMBER: 14-AS-20260406154647
FACILITY NAME:REDWOOD ACRES RESIDENTIAL HOMEFACILITY NUMBER:
415600897
ADMINISTRATOR:SARMIENTO, ANNA MARISSA V.FACILITY TYPE:
740
ADDRESS:1728 REDWOOD AVENUETELEPHONE:
(650) 361-1014
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94061
CAPACITY:6CENSUS: 6DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Sally Victoriano, Co-AdministratorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff speaks inappropriately to a resident in care
Licensee does not ensure facility is kept at a comfortable temperature
Licensee has staff sleeping on the floor in residents' rooms
Licensee does not ensure residents are provided with clean clothing
INVESTIGATION FINDINGS:
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On 7/16/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to deliver conclusionary findings regarding this complaint received by the Department on 4/6/2026. LPA Calandra was greeted by Rose Sze, Caregiver and explained the purpose of the visit. Sally Victoriano, Administrator arrived later during the visit.

Complaint alleged that there have been some instances of staff speaking inappropriately to residents in care. Based on interviews and observations, staff speak to residents in a respectful manner.

Complaint alleged that Licensee does not ensure that facility is kept at a comfortable temperature. For instance, when it is warm, the Licensee does not turn on air conditioning or when it is cool, the licensee does not use the furnace. Based on interviews and LPA's observations, the facility is maintained at a comfortable temperature at all times.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 14-AS-20260406154647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: REDWOOD ACRES RESIDENTIAL HOME
FACILITY NUMBER: 415600897
VISIT DATE: 07/16/2026
NARRATIVE
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Complaint alleged that Licensee has staff sleeping on the floor of resident's rooms. According to the reporting party, staff have been told it is ok for them to sleep in resident rooms. Based on interviews, staff sleep in a staff room not in resident rooms.

Complaint alleged that Licensee does not ensure residents are provided with clean clothing. According to the complaint, the Licensee does not use the dryer in the facility and hangs clothes outside to dry which allows them to become dirty. Based on observations and interviews, all residents have clean clothing to wear.

Based on LPA's observations and interviews, the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the above allegation is UNSUBSTANTIATED at this time.

No deficiencies cited during today's visit.

An exit interview was conducted and a copy of the report provided to the facility representative.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2