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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415601200
Report Date: 03/24/2026
Date Signed: 03/24/2026 12:42:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator John Calandra
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20260319102710
FACILITY NAME:MARBELLA REDWOOD CITYFACILITY NUMBER:
415601200
ADMINISTRATOR:CERON, MONICAFACILITY TYPE:
740
ADDRESS:485 WOODSIDE RDTELEPHONE:
(650) 366-3900
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94061
CAPACITY:130CENSUS: 83DATE:
03/24/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Monica Mendoza Ceron, Senior Executive Director/Administrator TIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Staff do not ensure the facility is properly maintained
Staff do not ensure the facility is free of insects
INVESTIGATION FINDINGS:
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On 3/24/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to open this complaint received by the Department on 3/19/2026. LPA Calandra was greeted by Monica Mendoza Ceron, Senior Executive Director/Administrator and explained the purpose of the visit.

Complaint alleged that staff do ensure the facility is properly maintained. Specifically, the reporting party mentioned that recently the facility has been replacing screen doors and that the new sliding doors they have installed do not have screens on them. According to the Administrator, the facility has started to replace sliding doors on balconies in their Independent living buildings but has not yet started on their Assisted Living building. The facility is currently installing new screen doors on the new sliding doors in Independent living and will begin doing the same work in Assisted Living. Based on interviews, the facility is properly maintained. Anytime something needs to be fixed staff fix it.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 14-AS-20260319102710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: MARBELLA REDWOOD CITY
FACILITY NUMBER: 415601200
VISIT DATE: 03/24/2026
NARRATIVE
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Complaint also alleged that staff do not ensure the facility is free of insects. Based on interviews and document review, the facility has a monthly pest control company that sprays the inside of apartments and outside of the buildings and is being kept free of insects.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

During today's visit, LPA collected a copy of the facility's roster of residents and roster of staff. LPA also received a copy of the facility's monthly pest control report from 2026 visits.

An exit interview was conducted. A copy of this report was provided to the facility representative.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2