<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202509
Report Date: 07/07/2026
Date Signed: 07/14/2026 08:01:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Maria Partoza
COMPLAINT CONTROL NUMBER: 26-AS-20260406145434
FACILITY NAME:VILA MONTEFACILITY NUMBER:
435202509
ADMINISTRATOR:NICHOLAS INNEHFACILITY TYPE:
740
ADDRESS:17090 PEAK AVENUETELEPHONE:
(408) 500-2693
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:28CENSUS: 25DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
11:03 AM
MET WITH:Nicholas Inneh - AdministratorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff did not provide supervision where resident was verbally abusive towards another resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced visit to deliver the findings of the complaint investigation and met with Administrator Nicholas Inneh and stated the purpose of the visit.

On 04/06/2026 the department received a complaint with the above allegations. On 04/08/2026 and 06/02/2026, LPA conducted interviews and requested for documents.

On 04/06/2026, the Reporting Party (RP) stated facility staff did not provide supervision when resident 1 (R1) verbally abused and threatened resident 2 (R2). Attempts were made to contact the Reporting Party (RP) for additional information on 04/06/2026, 04/08/2026, and 04/20/2026. No additional information was received from the RP.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 26-AS-20260406145434
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: VILA MONTE
FACILITY NUMBER: 435202509
VISIT DATE: 07/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 04/08/2026 and 06/02/2026, LPA interviewed 3 staff (S1, S3, S4) and 5 residents (R1, R2, R3, R4, and R5) regarding the allegation. S1 stated staff became aware of the resident conflict, S2 responded, the administrator and law enforcement were notified, and the facility implemented resident warning notices and safety plans. S3 and S4 stated staff routinely monitored residents, redirected verbal conflicts, and separated residents when necessary. Neither S3 nor S4 witnessed the reported incident. R2 stated R1 verbally abused and threatened R3 and stated staff contacted law enforcement following the incident. R1 and R3 stated staff intervened during the incident. R4 stated staff respond when residents argue and direct residents to stop arguing and return to their rooms. R5 did not provide information regarding the reported incident or staff.

On 06/02/2026, LPA attempted to interview staff 2 (S2); however, S2 was unavailable and out of the country. On 07/03/2026, LPA attempted to contact S2 by telephone and left a voicemail requesting a return call. No response was received. LPA reviewed S2's written statement, which documented staff responding after becoming aware of the resident conflict, provided verbal redirection, intervened during the incident, and continued monitoring the involved residents.

LPA reviewed facility surveillance video of the incident and observed S2 responding and verbally redirecting a resident and return to intervene after the resident proceeded toward R1s room the second time.

LPA reviewed resident records, incident documentation, progress notes, administrative review, safety plans, resident warning notices, and staff training records. Records reviewed documented resident care needs, supervision requirements, behavioral interventions, staff intervention, increased monitoring, follow-up administrative actions, and completion of annual RCFE training related to resident care and supervision.

Based on interviews conducted, observations made, and records reviewed, staff responded after becoming aware of the reported resident conflict, intervened during the incident, and implemented resident warning notices, increased monitoring, and safety plans following the incident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, the allegation is unsubstantiated.

No deficiencies were cited based on California Code of Regulations (CCR) Title 22. An exit interview was conducted with Administrator Nicholas Inneh and a copy of the report was provided.
page 2 of 2 END OF REPORT
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2