435202929-5-22-2026-26-AS-BCHN-DYDU4J-20260929151512

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202929
Report Date: 05/22/2026
Date Signed: 05/22/2026 12:07:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2026 and conducted by Evaluator John Calandra

PUBLIC

COMPLAINT CONTROL NUMBER: 26-AS-20260519162611

FACILITY NAME:	IVY PARK AT PALO ALTO		FACILITY NUMBER:	435202929
ADMINISTRATOR:	BRICE, STEPHANIE		FACILITY TYPE:	740
ADDRESS:	2701 EL CAMINO ROAD		TELEPHONE:	(650) 326-1108
CITY:	PALO ALTO	STATE: CA	ZIP CODE:	94306
CAPACITY:	97	CENSUS: 80	DATE:	05/22/2026
		UNANNOUNCED	TIME BEGAN:	09:12 AM
MET WITH:	Stephanie Brice, Executive Director		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Facility staff financially abusing resident in care.

INVESTIGATION FINDINGS:

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On 5/22/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to open this complaint. LPA Calandra was greeted by Stephanie Brice, Executive Director and explained the purpose of the visit.

Complaint alleges that facility staff financially abused a resident in care. According to the reporting party, the victim is a resident at the facility and reported fraud on their account(s). Reporting Party stated that R1 reported to them that R1's passport and credit cards were stolen by a staff member(S1). Based on interviews and record review, R1 reported fraud/financial abuse but no evidence is present.

LPA collected the following documents during the investigation: LIC 602(Physician's/Medical report), recent appraisals of Needs and Services, and staff schedules.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited during today's visit. An exit interview was conducted and a copy of the report provided to facility representatives.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Andrea Medlin
LICENSING EVALUATOR NAME: John Calandra
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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