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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 440703228
Report Date: 10/16/2026
Date Signed: 10/16/2026 04:05:58 PM

Document Has Been Signed on 10/16/2026 04:05 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME:HANOVER GUEST HOMEFACILITY NUMBER:
440703228
ADMINISTRATOR/
DIRECTOR:
MARSHA BELLEZAFACILITY TYPE:
740
ADDRESS:813 HANOVER STREETTELEPHONE:
(831) 426-0618
CITY:SANTA CRUZSTATE: CAZIP CODE:
95062
CAPACITY: 15CENSUS: 8DATE:
10/16/2026
TYPE OF VISIT:Case Management - OtherUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
01:15 PM
MET WITH:Administrator (ADM) Marsha Belleza. TIME VISIT/
INSPECTION COMPLETED:
04:15 PM
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Licensing Program Analyst (LPA) Marcella Tarin arrived unannounced to conduct a case management - other visit. LPA met with Administrator (ADM) Marsha Belleza.

The purpose of today’s visit is to follow up on the pending application for the licensure of Hanover Guest Home LLC #445203006. On 10/12/2026, the Department conducted a case management visit re-iterating the importance of submitting all documentation to the Centralized Applications Bureau (CAB) by the final notice date. The ADM was handed a copy the Notice of Incomplete Documents (FINAL NOTICE) stating a final deadline of 10/19/2026. ADM stated and acknowledged she had received this final notice from CAB with the deadline to submit all documentation by 10/19/2026.

During today’s visit, LPA and ADM met with Licensing Program Managers (LPM) Christine Kabariti and Romeo Manzano via Teams meeting. LPA and LPMs discussed with ADM the status of the pending fire clearance for Hanover Guest Home #445203006 (pending application). In March 2026, the facility had a fire clearance inspection, and the following items required repairs: facility sprinkler system, pipes that required draining, and an electrical issue with the fire system alarm.

On 10/16/2026, ADM stated the following items to include the facility sprinkler system, pipes that required draining, and an electrical issue with the fire system alarm were repaired in late August 2026. ADM stated she was currently pending a response from the Fire Marshall to schedule an appointment to complete the fire inspection. ADM was advised to ensure the pending fire clearance is completed by Monday, 10/19/2026.

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Christine Kabariti
Marcella Tarin
DATE: 10/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 10/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: HANOVER GUEST HOME
FACILITY NUMBER: 440703228
VISIT DATE: 10/16/2026
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The Emergency Approval to Operate (EAO) was issued on 10/16/2026 to Marsha Belleza. ADM was informed that the EAO is only valid for 60 days after which point if the application process is not completed, the facility would be considered unlicensed. ADM was informed that there are no extensions given by the Department for an EAO. ADM stated understanding. ADM signed the EAO and was provided a copy during today's visit.

The ADM was informed that all residents and residents authorized representatives need to be notified in writing of the facility’s change of ownership (CHOW) within 7 days of the issuance of the EAO. ADM must provide the Department with written proof of notification to all residents and resident’s authorized representatives within 7 days. ADM was advised to ensure the residents and resident’s authorized representatives are informed about the fire clearance issue, and that the application for licensure for Hanover Guest Home LLC 445203006 was under review by the Department.

The following documents were obtained to include a resident roster, staff roster, emergency disaster plan, and Marsha Belleza’s administrator certificate. Additional documentation to be submitted via email to CCLD by 10/17/2026 to include documentation of proof of repairs to facility fire system, documentation of fire inspection in March 2026, copy of FedEx receipt for documentation mailed to CAB.

No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Administrator, Marsha Belleza and a copy of the report was provided.

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END OF REPORT
NAME OF LICENSING PROGRAM MANAGER: Christine Kabariti
NAME OF LICENSING PROGRAM ANALYST: Marcella Tarin
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 10/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2026
LIC809 (FAS) - (06/04)
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